Job Family Group:
Retail Group
Job Description:
Lead field-based operations for the East of Rockies franchise organization, supporting new market entry, onboarding franchisees and internal resources, and building a consistent, high-quality operating model. You will lead a team of Franchise Business Advisors and work closely with branded marketer and franchise business development teams to convert growth opportunities into operating sites and position new markets for long-term success.
What you will deliver
- Scale franchise growth in new and existing markets by partnering with branded marketer business development teams to convert pipeline into operating sites.
- Achieve volume, margin, and store sales goals in line with the annual plan.
- Lead onboarding of new franchisees, ensuring they have the tools, standards, and support required to operate optimally.
- Build and develop regional teams, including hiring, onboarding, and coaching Franchise Business Advisors as the network grows.
- Establish and embed a consistent operating model across new markets, aligned with brand standards and customer experience expectations.
- Own franchisee relationships across the region, driving engagement, retention, and long-term value creation.
- Translate market-entry strategies into executable regional plans, including the sequencing of site openings and deployment of resources.
- Use performance data and field insights to identify gaps, prioritize interventions, and improve outcomes across new and scaling markets.
- Partner with marketing, operations, and digital teams so new sites launch with strong commercial foundations and a compelling customer offer.
- Act as the primary regional interface for cross-functional teams supporting expansion, with clear ownership and delivery against achievements.
- Represent bp in industry and partner forums to support growth opportunities and strengthen external relationships.
- Oversee site-level workplan execution, CORE score improvement, compliance with franchise agreements and the Store Systems Manual, implementation of defaults and DQs, and site-level safety and compliance.
What you will need to be successful
- A minimum of 8 years of relevant business experience.
- Sales or sales operations leadership experience.
- Significant experience in multi-site retail, franchise operations, or network expansion.
- A proven track record of scaling new markets or launching new business models.
- Experience working with external partners such as branded marketers, franchisees, or distributors.
- Strong leadership capability, including building and developing teams in growth environments.
- The ability to operate in ambiguous, fast-scaling environments and translate strategy into execution.
- Strong commercial and operational judgment, with a focus on sustainable growth.
- Experience influencing across a matrix organization and aligning multiple stakeholders behind shared outcomes.
Who you will work with
- Branded marketer business development teams to originate and convert growth opportunities.
- Franchisees and operators across new and existing markets.
- Cross-functional partners in marketing, operations, digital, and network planning.
- Other regional leaders to promote consistency and share best practices across the network.
Travel Requirement:
Up to 50% travel should be expected with this role
Relocation Assistance:
Relocation may be negotiable for this role
Remote Type:
This position is fully remote
Skills:
Agility core practices, Agility core practices, Agreements and negotiations, Analytical Thinking, Business Acumen, Business process improvement, Commercial Acumen, Communication, Conflict Management, Continuous Improvement, Continuous Learning, Creativity and Innovation, customer and competitor understanding, Customer centric thinking, Customer data knowledge, Data Analysis, Data visualization and interpretation, Decision Making, Digital Collaboration, Digital Fluency, Industry knowledge and advocacy, Integrated pricing, Leading transformation, market, Negotiation planning and preparation {+ 13 more}
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