E*TRADE by Morgan Stanley Mobile Product Manager - AVP
Digital Client Experience & Platforms
New York Plaza, NYC & San Francisco, CA
SummaryThe Morgan Stanley mobile team is looking for a Product Management professional with experience bringing exceptional mobile experiences to market. This role supports the Morgan Stanley Wealth Management and E*TRADE mobile applications within the Morgan Stanley Wealth Management - Digital Client Experience & Platforms department. You will be a vital part of a dynamic team responsible for modernizing and enhancing Morgan Stanley's retail mobile apps, with specific focus on polishing core experiences to drive engagement, expanding the mobile feature set to drive adoption, and keeping up with firm architecture standards.
The ideal candidate should have experience creating product roadmaps, defining clear product requirements, and leading cross-functional agile teams through the delivery process. Experience with native mobile development, WCAG accessibility standards, responsive/adaptive web development, mobile analytics, client-centric design thinking, API architecture, and agile development methodology is strongly preferred. Successful candidates will also possess a strong working knowledge of the wealth management space; notably, competitor capabilities, industry trends, and customer needs.
Key ResponsibilitiesExecution- Product owner for a full stack agile team responsible for definition and delivery of mobile application enhancements
- Drive the pace and quality of new features and capabilities
- Lead cross-functional native delivery teams by producing detailed epics/stories, maintaining a prioritized product backlog, partnering with User Experience on design, gathering Legal/Compliance team feedback, signing off on delivered work, and ensuring smooth product launches
- Conduct hands-on functional testing and validation of business requirements in conjunction with Quality Assurance teams
- Lead native and responsive web requirement grooming/planning sessions to ensure that development schedules, design criteria, costs, and technical specifications meet the defined business need
- Work closely with other Morgan Stanley Product, Marketing, and Client Services teams to coordinate new feature launches and rollouts
- Monitor qualitative and quantitative feedback channels following releases to identify and triage potential issues
- Create project documentation (presentations, migration plans, communication plans) to share formal updates with business and technology leaders
Customer and Market Analysis- Keep in tune with wealth management industry competitor activity and trends related to mobile
- Work with research and analytics teams to develop key performance metrics, measure the impact of enhancements, and ensure decisions are rooted in data
- Improve the accuracy and coverage of analytics tracking
- Analyze user data and feedback to measure the effectiveness/competitiveness of our mobile offering as well as influence the roadmap
Roadmap & Strategy- Contribute to the Morgan Stanley mobile roadmap, drawing input from industry/competitive analysis, data insights, user feedback analysis, general client understanding, and firm-wide goals/initiatives
- Gather, organize, and assimilate internal and external feedback to identify and prioritize product gaps, enhancements, and new features
- Own backlog development and delivery, collaborating with partners in other Business Units, Marketing, User Experience, Client Services, Technology, and Quality Assurance teams to bring solutions to life
- Contribute to business justification for key new features and funding requests, factoring in customer needs, quantitative business case projections, and the competitive landscape
- Track and communicate progress on core mobile KPIs
Requirements- 5-8 years of experience in digital product management, with strong knowledge of client-facing mobile, web, and API-based digital experiences
- Knowledge of financial products is required
- Superior analytical, interpersonal, communication (written, verbal, and technical), presentation, negotiation, and problem-solving skills
- Experience managing the definition and execution of projects (conceptualization, requirements, design, development, testing, and implementation)
- Ability to work with cross-functional teams to effectively manage business objectives
- Experience with Agile development methodologies preferred
- Self-motivated, detailed-oriented, team player, and organized
- Efficient at managing multiple projects and initiatives concurrently under deadline constraints
- BA/BS in business, marketing, computer science, or related field
Expected base pay rates for the role will be between $85,000 and $140,000 per year at
the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs
