E-mail Operations Planner

See's Candy Shops, Inc.

$80K — $87K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Marketing, Communications, Business, or related field, or equivalent work experience; project management certification is a plus.
  • 2-3 years of experience in email operations, marketing production, or a traffic/project management role.
  • Strong organizational and project management skills with attention to detail and strategic priorities.
  • Excellent communication and collaboration skills, experienced in cross-functional teams.
  • Proven ability to thrive in fast-paced, evolving environments; highly proactive and adaptable.
  • Strong aptitude for learning new technologies and driving process improvements.
  • Experience with CRM and marketing automation platforms (e.g., Salesforce Marketing Cloud).

Responsibilities

  • Manage end-to-end email production process including project kickoffs, scheduling, and final delivery.
  • Partner with stakeholders and external teams to develop timelines and workflows for email communications.
  • Serve as a central contact for project status, updates, changes, and solutions.
  • Ensure alignment of processes with email best practices and efficiency standards.
  • Maintain and improve documentation for workflow optimization and innovation.
  • Support additional projects and operational initiatives as needed.
  • Commit to the company’s core principles and values, emphasizing diversity and inclusion.

Benefits

  • Full range of generous medical benefits.
  • 401(k) eligibility with company match.
  • Paid time off benefits including vacation, sick time, and parental leave.
Full Job Description
Job Description Summary:
Position Objective:
Ensure efficient planning, scheduling, and resource allocation for marketing email production. This role partners with internal teams and external agencies to streamline workflows, optimize processes, and ensure all email campaigns are delivered on time and at the highest quality.

The pay range for this position is expected to be $80,000 - $87,000 annually; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

Job Description:

Job Responsibilities

  • Manage the end-to-end email production process, including project kickoffs, scheduling, execution, reviews, approvals, and final delivery using project management tools.


  • Partner with internal stakeholders and external agency teams to develop and maintain timelines, milestones, and standardized workflows for all customer-facing email communications.


  • Serve as a central point of contact for project status, communicating updates, changes, risks, and alternative solutions to key stakeholders.


  • Ensure all processes align with email best practices and operational efficiency standards.


  • Maintain and continuously improve documentation, identifying opportunities for workflow optimization, automation, and innovation.


  • Support additional projects and operational initiatives as needed.


  • All See's staff must be committed to the company's core principles and workplace values, including a demonstrated commitment to diversity and inclusion.


Candidate Profile

  • Bachelor's degree in Marketing, Communications, Business, or related field, or equivalent work experience; project management certification is a plus.


  • 2-3 years of experience in email operations, marketing production, or a traffic/project management role.


  • Strong organizational and project management skills with the ability to balance attention to detail and strategic priorities.


  • Excellent communication and collaboration skills, with experience working cross-functionally (creative, marketing, development, and agency partners).


  • Proven ability to thrive in a fast-paced, evolving environment; highly proactive, adaptable, and solutions-oriented.


  • Ability to manage multiple projects simultaneously and respond quickly to feedback and changing priorities.


  • Strong aptitude for learning new tools and technologies and driving process improvements.


  • Experience with CRM and marketing automation platforms (e.g., Salesforce Marketing Cloud).


  • Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook), Adobe Acrobat, and Figma; experience with project management tools preferred.


The total compensation package for this position may also include other elements, in addition to a full range of generous medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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