American Airlines

Duty Manager, Cargo Services - LAX

American Airlines • $71K — $100K *
Los Angeles, CA 90011In-Person
Transportation
Less than 5 years of experience
1 week ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree in a relevant field or equivalent experience
  • Minimum of two years of management experience
  • Experience in functional application training for diverse teams
  • Strong knowledge of Microsoft Office, particularly advanced Excel
  • Proven leadership and employee management skills
  • Excellent decision-making and problem-solving abilities
  • Strong organizational and project management skills

Responsibilities

  • Lead a team of Customer Service Managers and TWU employees
  • Develop compliance procedures for Cargo Services and ensure effective communication
  • Measure and manage compliance and performance standards in the cargo facility
  • Monitor vendor performance within the warehouse
  • Document cargo business procedures and recommend improvements
  • Liaise between various departments and maintain communication regarding cargo operations
  • Ensure operational tools and equipment are functional and up-to-date

Benefits

  • Travel perks for you and your family to explore global destinations
  • Health, dental, prescription and vision benefits from day one
  • Access to wellness programs for personal development
  • 401(k) program with potential employer contributions after one year
  • Employee Assistance Program and additional perks such as pet insurance and travel discounts
Full Job Description
6/29/26

Location: LAX Cargo (LAX-CRG2)
Cities: Los Angeles - CA
Requisition ID: 86458

Job Description

Why you'll love this job

  • This job is a member of the Cargo Team, within the Customer Experience Division.
  • Responsible for managing the compliance and performance of the Cargo operation during their tour of duty.


What you'll do

  • Leads a team of Customer Service Managers and TWU employees
  • Develops Cargo Services compliance procedures and insures that policies/procedures are communicated effectively, implemented appropriately, and adhered to by all cargo personnel
  • Develops and manages effective methods of measuring compliance and performance at the cargo facility and ensures standards are communicated and are being met
  • Monitors the performance of vendors operating in the warehouse
  • Documents cargo business procedures
  • Develops recommendations for enhancements/new or improved policies/procedures
  • Communicates regularly with Sr. Manager and provides insight and feedback on cargo facility performance and compliance
  • Acts as communication liaison between Cargo Services, Cargo Sales and Customer Service, operations, Training, Revenue Management, and Corporate Security
  • Ensures equipment, tools, and automation is up to date and functional
  • Develops measurement expectations for Cargo Services team and insures that these expectations are communicated through coaching and training
  • Completes ad-hoc projects, as necessary, in support of more effective and efficient cargo services operations
  • Provides oversight of the United States Postal Service Contract (CAIR) and for the United States Postal Service International Service Contract (ISAL)
  • Performs other duties as required
  • The pay range for this role is $71,000 to $100,000, taking into account the qualifications and experience of the selected candidate.


All you'll need for success

Minimum Qualifications- Education & Prior Job Experience
  • Bachelor's degree in relevant field or equivalent experience/training
  • Minimum of two years of management experience required
  • Experience providing functional application training/guidance to a diverse workforce


Preferred Qualifications- Education & Prior Job Experience
  • N/A


Skills, Licenses & Certifications
  • Knowledge of Microsoft Office to include Word advanced Excel, PowerPoint, Outlook, etc.
  • Knowledge of cargo and cargo processes
  • Proven leadership abilities and strong employee management skills
  • Excellent decision-making/problem-solving skills
  • Strong analytical thinking abilities
  • Excellent organizational and project management skills
  • Ability to effectively manage multiple projects simultaneously


What you'll get

Feel free to take advantage of all that American Airlines has to offer:
  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  • Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more


Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

About American Airlines

US Airways provides international and domestic air transport in the United States. It is owned by the American Airlines Group. US Airways utilizes a fleet of 343 mainline jet aircrafts, along with 278 regional jet and turbo-prop aircrafts operated by contract and subsidiary airlines under the name US Airways Express. It was originally established as All American Aviation.It operates an airline network with 193 destinations in 24 countries in North America, South America, Europe, and the Middle East. It also operates the US Airways Shuttle, a US Airways brand which provides hourly service between Boston, New York City, and Washington, D.C.As of October 2013, US Airways employed 32,312 people worldwide and operated 3,028 daily flights.US Airways is a member of Oneworld, and it currently operates along with American Airlines as a result of a merge between the two holding companies of these airliners.US Airways was established in 1973. It operates hubs at Charlotte/Douglas International Airport, Philadelphia Inte...

American Airlines Careers

Join the dynamic team at American Airlines, a leader in global aviation and an innovator in the airline industry. With a wide range of job opportunities, American Airlines is the perfect place to advance your career, offering roles that cater to a variety of skills and professional interests. Work You’ll Do At American Airlines, you will be part of a team that is dedicated to providing world-class service and shaping the future of travel. Our employees enjoy a culture of collaboration and respect, where diversity and inclusion are celebrated. With American Airlines, you can contribute to a legacy of innovation and leadership in the skies. Transform Your Career American Airlines is not just a company; it's a community where you can grow your career through a robust suite of professional development and diversity training programs. Our leadership is committed to nurturing talent and recognizes the value of each individual’s growth. Join a team that leads with integrity and a passion for progress. At American Airlines, your career trajectory is bolstered by our commitment to innovation and excellence in the aviation industry. Internship Opportunities Kickstart your career with an internship at American Airlines. Gain invaluable industry experience, build your resume, and make connections that will propel your professional life. Our internships offer hands-on experience in a variety of departments, helping you discover your path in the aviation industry. Benefits of Working With Us American Airlines places immense value on the well-being of its team members. Employees enjoy competitive benefits including health, dental, and vision insurance, employee discounts, and flexible spending accounts. More than just perks, our benefits are designed to support your life, both at work and at home. Explore Job Opportunities Whether you’re looking to enhance your career in engineering, customer service, or leadership, American Airlines has a position that will match your skills and passions. We are continuously hiring and looking for motivated individuals who are ready to take their careers to new heights. Stay Connected Join Our Team Search open positions that align with your skills and interests. We are looking for passionate, curious, and solution-driven team players. SEARCH AMERICAN AIRLINES JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at American Airlines.
Learn more about American Airlines
Size
123,400 employees
Market Cap
$8 billion
Industry
Aerospace & Defense
Net Income
-$8.8 billion
Founded
1930
5 Year Trend
-5.7%
Revenue
$17.3 billion
NASDAQ
AAL
* Ladders Estimates

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