Salary: $82,222.40 yearly

Knowledge and Experience:

• Minimum 3 years in a supervisory role.
• Management of frontline employees with accountability for safety and performance
• Bachelor's Degree or equivalent training and experience
• Theories, principles, and practices of transit operations
• Driver scheduling practices
• Applicable federal, state, and local laws, rules, and regulations regarding transit operations
• Vehicle operations and safety
• Principles of training and development
• Must currently hold or obtain a Class B Commercial Driver's License with P endorsement

Skills:

• Work well as part of a team
• Possess excellent communication and interpersonal skills
• Fluent in English with excellent written and verbal communication skills
• Customer-focused with the ability to inspire your team with commitment and enthusiasm
• Exercise good judgment and creativity in decision-making
• Interact professionally with all levels of KTA employees, client representatives, and community members

Key Accountabilities:

Safety

• Accountable for driver group safety performance
• Ensure all relevant statutory and regulatory safety policies are applied and adhered to
• Ensure safety governance is in place in the group, continuously bringing safety performance and adherence to processes to the forefront
• Create and maintain a just culture where all employees are treated fairly and justly and understand their contribution to the organization's safety culture
• Contribute to the safety culture through displaying exemplary safety-oriented behaviors
• Improve safety by identifying and acting upon opportunities for individual driver retraining

Operational Performance

• Manages team of approximately 30-50 drivers
• Manages absenteeism in the group and takes action to address unplanned absenteeism issues
• Review event video as part of investigation of incidents and performance issues
• Conduct field supervision of the driver group members to assess performance and competence
• Conduct annual performance evaluations
• Prepare and deliver regular driver scorecard results

Customer Satisfaction

• Accountable for the driver group's contribution to the overall customer experience
• Lead a customer-oriented culture where all drivers 'think like a passenger'
• Assist in the investigation of and response to customer comments

Employee Engagement

• Build a positive relationship with each driver in the group and lead an engaging culture where each individual is able to work to their full potential in the aligned delivery of the business objectives
• Lead the driver group and create a positive, collaborative, team-oriented environment in which they can work effectively
• Regularly provide one-on-one coaching to improve safety, performance, engagement, and customer satisfaction
• Provides regular driver recognition and feedback
• Work with applicable KTA resources to recruit, interview, onboard, train, and retain qualified drivers to deliver service in accordance with the contract and location business plan
• Foster the Union relationship:
• Understand and monitor compliance to the ratified CBA
• Manage union relationships to be productive and enable win-win outcomes
• Handles union grievance responses
• Address driver performance issues, providing coaching and/or disciplinary action when appropriate
• Ensure communication of all relevant KTA instruction and directives to drivers
• Act as liaison between drivers and other departments to foster communication and quick resolution to driver concerns and issues
• Drive improvement in the employee experience through improvements in employee related KPIs including driver turnover, unplanned absenteeism, driver headcount

Economic Performance

• Be aware of the business plan and current financial performance of the location
• Manage planned and unplanned absenteeism to keep related expenses at or below budgeted levels
• Manage recruiting and training expenses by limiting driver turnover
• Strive to contribute to the overall improvement of the location's financial performance in a sustainable manner

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of the job. Reasonable accommodation may be requested to enable individuals with disabilities to perform the essential functions.

All roles may entail, to varying extents, the following physical demands:

• Long periods (potentially exceeding 8 hours per day) of walking, standing, sitting, bending, pushing, pulling, climbing, lifting, balancing, stooping, twisting, squatting, handling materials, repetitive hand-wrist motions, and traversing uneven surfaces;
• Exposure to both extreme heat and cold;
• Exposure to loud noises, fumes, and airborne particles;

In addition to the above demands inherent in every role, the following roles may entail unique physical demands, including:

• Operators/Drivers may work inside or outside vehicles and may operate vehicles for over 8 hours per day.
• Operations Supervisors and Managers may split their work between an office setting looking at a computer screen/electronic device and active transit field locations driving in a vehicle.
• Maintenance Employees may be exposed to toxic or caustic chemicals in a ventilated maintenance shop and may work with personal computers, laptops, electronic hand-held devices, complex electrical schematics, diagnostic software and testing devices, and other heavy machinery.
• Office Staff may work indoors in air-conditioned or well-ventilated facilities, including offices and cubicle spaces equipped with a telephone and computer and may entail typing or looking at a computer screen.

Additional Statements:

• Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the safest transportation company in the world.
• Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of our operations on the communities where we operate.

Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.

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