Job posting ID: 8962

Employment status: Regular full-time

Salary/Rate of pay: $114,800 - 135,100

Application deadline: 2026-07-26

Application requirements:

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Do you currently work for Canadian Blood Services? All employees must apply via the internal career page.

About the role

Canadian Blood Services is seeking a regular, full-time Donor Centre Manager to join our new Donor Centre scheduled to open in the Danforth area of Toronto.
The Donor Centre Manager is responsible for overseeing the efficient and effective operation of their designated donor centre ensuring compliance with regulatory standards and organizational policies. This role focuses on delivering exceptional donor experience, meeting operational and financial targets, and fostering a culture of continuous improvement and collaboration within the team.

This role provides leadership and direction in the delivery of day-to-day operations, ensuring smooth functioning and alignment with organizational objectives

Formula for success

• Leveraging your operational management skills, oversee all aspects of donor centre(s) operations including but not limited to ensuring regulatory compliance, efficient workflows, managing staff, productivity, quality and safety while continuously seeking improvements.
• Utilizing your resource management skills, ensure adequate staffing, supplies, and equipment to meet collection goals, manage staff (recruiting, mentoring, and development), handle budget planning and oversight, and collaborate with other teams on scheduling for maximum efficiency.
• Drawing from your customer service experience, improve the donation experience to build donor loyalty. This involves tracking key metrics (donation time, satisfaction, feedback, deferrals) and implementing improvements, ensuring timely donor communication, and fostering a culture of excellent donor care.
• Using your strong leadership skills, create a positive and inclusive work environment that fosters open communication, respect, and teamwork. Motivate and support staff development, communicate regularly with teams and leadership, coach and mentor direct reports, and collaborate with other managers to develop annual collection plans.
• You will liaise with the Quality Assurance department to promote and implement a continuous quality improvement cycle. This includes overseeing non-conformance management, root cause analysis, corrective actions, and participation in audits, including development of improvement plans and communication with the team.

Desired education and skills

• Completion of a university degree in a relevant health care or business-related discipline.
• Minimum five (5) years of recent experience in related supervisory/management/leadership role.
• Demonstrated expertise in customer service and operational management.
• Strong leadership, communication and team building skills.
• Proven analytical and decision making skills.
• Financial acumen with experience in budgeting and variance analysis.
• Experience working in a unionized and regulated environment considered an asset.

An equivalent combination of training and experience may be considered.

What we offer you

• 4 weeks vacation.
• Comprehensive group health benefits.
• Annual performance award up to 10%.
• Defined benefit pension plan.
• Employee discounts, wellness program, professional resources.

What you can expect

• Schedule: Monday to Friday with occasional evenings and weekends.
• An on-site role based at Canadian Blood Services new Donor Centre scheduled to open in the Danforth area of Toronto with occasional travel to attend regional and national meetings.
• Frequent use of communication devices and occasional on-call responsibilities.

If this role resonates with you, we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives.

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada's population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.

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