Qualifications

Required experience and skills

• The successful candidate will bring five to eight years of experience in enterprise IT architecture or engineering, with a consistent focus on end-user computing and virtual desktop infrastructure.
• They will have demonstrated hands-on experience deploying and managing at least two of the following platforms: Windows 365, Azure Virtual Desktop (AVD), Omnissa Horizon, or Citrix DaaS/CVAD.
• Proven experience with Microsoft Intune, Omnissa Workspace ONE, and Apple Business Manager is required, including policy configuration, device enrollment, app management, and integration with Entra ID.
• Familiarity with cloud networking concepts as they apply to VDI is required, including virtual networking, routing, identity boundaries, and compute placement in Azure and AWS environments.
• Experience working within a consulting, professional services, or systems integrator context where delivery quality and client relationships are paramount is required.
• Specific platform fluency is required across the following stacks:
• Windows 365 Cloud PC: provisioning policies, on-premises network connections, user assignment, and licensing considerations.
• Azure Virtual Desktop: host pool design, session host management, FSLogix profile configuration, scaling plans, and Azure network integration.
• Omnissa Horizon: pod architecture, Enrollment Server, App Volumes, Dynamic Environment Manager, and multi-site designs.
• Citrix DaaS or CVAD: delivery group design, machine catalog management, HDX optimization, and StoreFront or Workspace configuration.
• Microsoft Intune and Omnissa Workspace ONE (UEM): zero-touch Autopilot/ADE enrollment, Entra ID dynamic groups, compliance policies, app catalog, device compliance, and platform-specific (iOS, macOS, Windows) configuration profiles. Apple Business Manager integration required for both platforms.
• Zscaler: fundamental understanding of ZIA and ZPA as they relate to end-user computing connectivity, traffic forwarding, and split tunneling implications.
• Cloud landing zones: sufficient Azure (required) and AWS (preferred) understanding to evaluate and recommend VDI-appropriate network, identity, and compute configurations. Infrastructure as Code experience (Terraform, Bicep) is a plus but not required.

Preferred qualifications

• Familiarity with large enterprise client environments (10,000+ seats) and the project governance, change management, and stakeholder management that comes with them is preferred.
• Prior experience contributing to pre-sales activities including workshops, solution briefs, and SOW authorship is preferred.
• Experience with F5 BIG-IP or similar load balancing platforms in the context of VDI gateway or portal configurations is valued.
• Exposure to financial services, healthcare, or other regulated industry verticals where compliance constraints shape end-user computing architecture decisions is preferred.
• Infrastructure as Code experience using Terraform, Bicep, or PowerShell DSC to automate VDI environment builds or configuration drift remediation is valued.
• Familiarity with Agile or hybrid delivery methodologies and tooling (Jira, Azure DevOps, or similar) is valued.

Certifications (one or more preferred)

• Microsoft Certified: Endpoint Administrator Associate (MD-102), Azure Virtual Desktop Specialty (AZ-140), or Azure Solutions Architect Expert (AZ-305)
• Omnissa: OCA-H/W or OCE-H/W (formerly VMware EUC certifications)
• Citrix Certified Associate, Virtualization (CCA-V) or Citrix Certified Professional, Virtualization (CCP-V)
• Zscaler Certified Cloud Administrator, Internet Access (ZCCA-IA)
• AWS Certified Solutions Architect, Associate, for cloud landing zone work

Core competencies

• Client advisory presence: the ability to translate technical complexity into clear recommendations for both technical leads and business stakeholders.
• Ownership and accountability: taking initiative in delivery, surfacing risk early, and seeing workstreams through to completion without requiring close supervision.
• Collaborative delivery: effectiveness in matrixed teams involving WWT account leads, vendor partners, and client personnel across multiple time zones.
• Documentation discipline: producing clear, accurate, and audience-appropriate technical and project documentation without prompting.
• Adaptability: comfortable working across multiple simultaneous engagements at different lifecycle stages and shifting from deep technical work to client communication as needed.
• Continuous learning: proactively tracking changes in the end-user computing vendor landscape (Microsoft, Omnissa, Citrix, Zscaler) and incorporating new capabilities into client recommendations.

Education

Bachelor's degree in a technology, engineering, computer science, or related discipline, or equivalent demonstrated industry experience.

Travel

Client site travel may be required for key delivery milestones, executive workshops, or site cutover activities. Flexibility for occasional off-hours work (evenings or weekends) is expected during migration events or production cutovers. This is a hybrid or remote role consistent with WWT delivery norms.

Preferred vertical experience

No specific vertical requirement. Experience supporting enterprise clients in financial services, healthcare, regulated industries, or other verticals where end-user computing architecture is shaped by compliance, security, and scale constraints is valued.

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $180,000.00 to $220,000.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!



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Position Summary

World Wide Technology (WWT) is seeking a Domain Architect to join the Digital Workspace Virtualization practice. The role is focused initially on post-sales architecture and delivery, with a defined path into pre-sales scoping, client workshops, and statement of work development as the candidate builds client-facing experience within WWT engagements.

This is a senior individual contributor seat for a technologist who is as comfortable in a client advisory conversation as they are deep in a platform configuration. The successful candidate works across enterprise virtual desktop and app delivery, modern device management, and cloud-hosted desktop solutions, often simultaneously, across named accounts in WWT's portfolio.

Over time the role expands into pre-sales activities including client-facing workshops, solution scoping, and SOW authorship as the candidate demonstrates technical depth and client engagement skills.

What will you be doing?

The Digital Workspace Virtualization practice within WWT's broader Enterprise Solutions & Architecture organization is hiring a Domain Architect to lead post-sales architecture and delivery on enterprise virtual desktop, app delivery, and modern device management engagements, and to grow into a pre-sales scoping and advisory seat as client-facing experience deepens.

The role exists because demand for our existing Domain Architect bench has outpaced capacity. Client engagements increasingly span Windows 365, Azure Virtual Desktop, Omnissa Horizon, and Citrix DaaS/CVAD, often in the same opportunity, and cut across modern device management (Intune, Workspace ONE, Apple Business Manager), cloud landing zones (Azure primary, AWS growing), and security overlays (Zscaler, ZPA).

The Domain Architect is the technical owner who keeps these moving parts coherent across architecture, deployment, migration, and cutover.

This is a senior, client-facing, high-trust seat. The successful candidate works without close supervision across multiple concurrent engagements, holds the line on design standards and repeatable patterns, and is the primary technical escalation point for platform issues, architecture gaps, and design validation questions on active work.

Responsibilities

Post-Sales Delivery (primary focus)

• The Domain Architect leads or co-leads architecture and deployment of enterprise end-user computing solutions including Windows 365 Cloud PC, Azure Virtual Desktop (AVD), Omnissa Horizon, and Citrix DaaS/CVAD across client environments. They own technical delivery workstreams including environment design, configuration, migration planning, pilot execution, and production cutover, with accountability for quality and client acceptance.
• They serve as the primary technical escalation point for platform issues, architecture gaps, and design validation questions across active engagements, including deep troubleshooting of Horizon, Citrix, Windows 365, and related infrastructure components.
• They define and enforce design standards and reference architectures across engagements, ensuring consistency in how solutions are built, configured, and handed off, and pushing repeatable patterns rather than one-off designs.
• They drive execution strategy by defining deployment sequences, testing and UAT approaches, and migration flows, owning not just the technical design but how the project runs technically from start to finish.
• They actively manage cross-domain delivery dependencies including networking, DNS, storage, load balancing (F5 and similar), SQL, and identity infrastructure, surfacing blockers early and holding teams accountable to resolution timelines.
• They conduct site-to-site and platform-to-platform VDI migrations, including weekend cutover planning, phased rollout coordination, and rollback procedures.
• They deliver MDM/UEM architecture and implementation using Microsoft Intune, Omnissa Workspace ONE, and Apple Business Manager, including zero-touch provisioning, Entra ID dynamic groups, policy frameworks, and app assignment at scale.
• They architect and implement cloud landing zone integrations for VDI workloads, including Azure (primary), AWS (growing), and occasionally GCP, with a focus on networking, identity, and compute sizing.
• They engage Zscaler and Zscaler Private Access (ZPA) as a network perimeter layer for end-user computing environments, including transition planning from legacy solutions such as Juniper.
• They develop and maintain technical documentation including architecture decision records, as-built documents, runbooks, and handoff materials appropriate for both engineering and executive audiences.
• They participate in client status reviews and steering meetings, presenting delivery progress, risk, and escal