Lead and manage front-line / professional support teams to peak effectiveness and efficiency in order to deliver maximum results. Includes people, process, budget, deliverables and strategic direction.
DUTIES & RESPONSIBILITIES: - Build and maintain a high-performing team; select, develop, coach, reward and recognize team members.
- Manage front-line / professional support teams within an operational unit; recruitment, selection, performance management, development and rewards.
- Manage work distribution, resource management and staffing levels within workgroup
- Assist in / develop team goals, priorities and metrics.
- Monitor progress toward goals, analyze variances, take correction action and adapts plans and priorities to address resource and operational challenges.
- Provide staff with on-going coaching and performance feedback.
- Resolve escalated customer cases, situations and inquiries.
- Partner with legal and compliance to conduct operations in compliance with pertinent laws and regulations.
- Participate in, represent and/or lead divisional / departmental projects or operational improvements that improve operational unit performance.
- Recruits, develops, and sustains a high-performing team while promoting a culture of shared accountability, operational excellence, and partnership across the organization.
- Models Thrivent's leadership competencies - Model the Way, Rally the Team, and Deliver Outcomes.
- Supports and/or develops an environment in which Thrivent employees and colleagues are focused on continuous improvement, exceptional employee engagement, and an unwavering commitment to our clients. Shapes and/or supports a culture that represents the Thrivent purpose, promise and values, ensuring that Thrivent's trust and reputation remain strong with its clients.
This role will interact with key leaders within Operations and senior leaders across the enterprise to drive operational excellence for all stakeholders.
QUALIFICATIONS & SKILLS: Required:
- College degree or equivalent
- Demonstrated process/people leadership
- Knowledge of financial products preferred
- Professional credentials preferred (e.g. FLMA, ALHC, CLU)
- Strong communication/interpersonal skills with emphasis on customer service, conflict management, teamwork and coaching skills
- Knowledge of TF products and systems desired
- Experience with significantly improving processes and leading change
- Willingness to maintain an external perspective of emerging management and operations trends
- 99 license required or obtained within 90 days of hire
Pay Transparency
Thrivent's long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $81,537.00 - $110,315.00 per year, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important.
Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits.
The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivent's plans/policies are subject to change at any time at Thrivent's discretion.
