Agency
Dept of Transportation

Division
Human Resources

Job Classification Title
Program Manager I (NS)

Position Number


Grade
NC20

Description of Work
Please note that all positions close at 12:00 AM on the posted closing date. You must apply by 11:59 PM prior to the posted closing date.

This is a repost. Previous applicants must reapply to be considered.

The North Carolina Division of Motor Vehicles (NCDMV) is seeking an experienced, strategic, and highly collaborative leader to serve as Chief of Staff to the Chief Operating Officer (COO). This role helps drive modernization, operational excellence, and cultural transformation across one of the state's most visible and service critical agencies.

The Chief of Staff is a key leadership position that provides strategic coordination and managerial support for major functions across the DMV. Reporting to and working closely with the Chief Operating Officer (COO), this role drives strategic priorities, oversees major Improvement initiatives, strengthens operational performance, and ensures alignment between the COO's vision and division-wide execution.

The Chief of Staff also serves as a primary liaison among DMV sections, executive leadership, legislators, and external stakeholders, promoting effective communication, collaboration, and accountability throughout the organization. The selected candidate will need to demonstrate the ability to:
• Lead major strategic and modernization initiatives in alignment with DMV's Strategic Plan.
• Oversee administrative and operational performance, including policy development, metrics, and coordination with internal sections and external agencies.
• Support DMV leadership, foster an engaged and empowered workforce, and promote a strong organizational culture.
• Monitor and implement legislative and policy changes while serving as a liaison with lawmakers and agency partners.
• Evaluate training needs and maintain standard operating procedures to enhance operational consistency and efficiency.
The Chief of Staff selected candidate will require close visual acuity for reviewing data, documents, and digital materials. This position will perform job duties in Rocky Mount, NC at Division of Motor Vehicles Headquarters.

Additional Expectation:
• Demonstrated commitment to accountability, data driven decision making, and professionalism

Knowledge Skills and Abilities/Management Preferences

Salary Grade and Salary Range: NC20 $70,748 - $123,336

Management prefers applicants with the following:

• Strong management, process improvement, and problem-solving experience including experience in program development, implementation, analysis, and evaluation
• Demonstrated leadership experience directing others to resolve business problems across multiple functions
• Experience communicating complex information clearly to diverse audiences, verbally and in writing
• Experience creating a collaborative, employee-empowered, customer-centric work environment
• Experience in establishing, interpreting, and applying policies

Minimum Education and Experience

Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor's degree from an appropriately accredited institution and three (3) years of experience in the program related to the area of assignment; or an equivalent combination of education and experience.

In accordance with the Governor's Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.

It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application.

Recruiter:
Jacqueline A Carney

Email:

[email protected]