This position is incentive eligible.
Salary Estimate: $120577.60 - $204984.00 / year
Learn more about the benefits offered for this job.
The estimate displayed represents the typical salary range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.
Job Summary and QualificationsThis position is responsible for driving the transfer center strategy across the division through collaboration with division and hospital leaders, physicians, and key service line stakeholders. In collaboration with the Group VP of Transfer Center, establishes a division focused strategy for movement and placement of patients into and out of HCA from a multitude of access points through processes that enable volume growth and competitive advantage. In alignment with the Enterprise transfer center strategy, acts as the liaison with referring facilities/vendors to facilitate clinical quality enhancements and process improvements for the betterment of patient care including Centralized Patient Placement and ARC. Acts as a strategic growth partner to division and facility leadership demonstrating strong sense of ownership of all improvement efforts related to transfer/transport/placement of patients. Provides leadership in determining and accessing needed data and ensures ongoing reporting of identified metrics. Facilitates the resolution of issues and roadblocks to the progress of the initiative. Establishes and executes regular systems for communicating the progress and results to stakeholders.
What you will do in this role:
- Works with facility executive teams, medical and nursing leadership, and the Physician and Provider Relations team to promote volume growth and competitive advantage through development of differentiating strategies as well as the adoption of evolving functions and services such as centralized patient placement, BH ARC, and transport.
- Through knowledge of the market, competitive landscape, and use of transfer center analytics; identifies and communicates potential business opportunities to division and hospital leaders for further growth. Partners with executives to move the needle on these growth opportunities by aligning transfer center operations to meet the customer and patient needs when appropriate.
- Analyzes all aspects of transfer and patient intake processes for potential improvement opportunities within both transfer center operations and hospital operations. This includes centralized patient placement, BH ARC, and other transfer center functions. Relays these to Group VP of Transfer Center and through collaboration, designs with facility leadership, processes, systems, procedures, and operational changes to increase efficiency and effectiveness for all parties.
- Works with division and hospital management, departmental and interdepartmental staff and physicians in identifying any issues or barriers to optimal patient care and growth. Works through these in alignment with leadership and transfer center leadership.
- Collaborates with division emergency preparedness and supports the Group VP of Transfer Center for any needed patient evacuation efforts in the event of emergent circumstances across the division or Enterprise.
- Presents transfer center strategic materials and initiative updates at Corporate, division, and key stakeholder meetings; including to key physician groups, hospital leadership teams, division leadership teams, and other parties as needed.
- Serves as the liaison/facilitator of communication with any vendors providing transfer/transport services regarding vision, specific goals and objectives for initiatives and guides the efforts of the vendor team toward these goals.
- Leads the development of local transfer center strategic plans and new programs/services
- Identifies physician engagement needs and promotes physician involvement at multiple levels in collaboration with hospital leadership and physician and provider relations
- Identifies and develops recommendations for capacity management and patient throughput as pertains to the intake of transfers or other patient movement into our hospitals
- Provides recommendations regarding marketing plans, promotional strategies and strategic partnerships/affiliations
What requirements you will need:
- 3-7 years relevant work experience required
- Bachelors degree required
- Demonstrated leadership in driving a large scale initiative across multiple key stakeholders; including development and implementation of the strategic direction
- Proven leadership competency in driving alignment with customer needs and expectations, financial outcomes, strategic vision and execution, marketing initiatives, and continuous improvement skills
- Must have a proven track record of success in creating and executing on strategic growth strategies
- Knowledge of relevant metrics used to measure quality and efficiency of care and services in transfer/transport center operations
- Knowledge of governmental regulations, nursing practice regulations, EMTALA and compliance requirements related to the provision of transfer/transport services.
- Participative leadership style and an ability to work in and leverage a matrix environment
- Excellent interpersonal skills with an ability to work effectively with diverse groups of people, including but not limited to Corporate/Division leadership, transfer leadership, staff from information technology and clinical backgrounds, physicians, and external vendors
- Must be independent, driven, self-motivated, and passionate with an exceptional work ethic, executive presence, integrity and presentation skills, both oral and written
- Ability to work well under pressure on concurrent, multidisciplinary projects
- Excellent attention to detail and creative problem solving abilities
- Expert knowledge of various external market forces affecting transfer centers
- High level of strategic acumen, with strong analytical skills and ability to solve problems in a timely basis
- Proven ability to influence change without direct reporting authority
BenefitsHCA HealthOne offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
- Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
- Wellbeing support, including free counseling and referral services
- Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
- Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
- Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
- Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
