Division Manager - Human Services Agency

Ventura County, CA

$155K — $186K *
Education, Government & Non-Profit
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in a related discipline
  • 5+ years of management or supervisory experience in public administration or human service delivery
  • Experience with data-driven, equity-based program development
  • Proven ability to lead diverse teams and coordinate multiple programs
  • Strong understanding of laws and regulations governing social services in California

Responsibilities

  • Provide strategic leadership and mentorship to staff across departments
  • Foster an inclusive and respectful workplace culture
  • Analyze resource utilization and recommend budget priorities
  • Build partnerships with government and community stakeholders
  • Develop and refine department goals, policies, and performance metrics
  • Implement changes to enhance customer service and promote inclusion
  • Ensure quality assurance and systems improvement measures are upheld

Benefits

  • Flexible/hybrid work environment
  • Comprehensive benefits package
  • Professional development opportunities
  • Support for continuous learning and employee engagement
  • Promoting diversity, equity, and an inclusive workplace
Full Job Description
Salary : $155,203.03 - $186,243.64 Annually
Location : Ventura, CA
Job Type: Full-Time Regular
Remote Employment: Flexible/Hybrid
Job Number: 0147HSA-26AA (JR)
Department: Human Services Agency
Division: HSA - Various Department
Opening Date: 08/14/2026
Closing Date: 8/27/2026 5:00 PM Pacific

THE POSITION
Under general direction of an agency Deputy Director as part of the agency's extended leadership team, the Division Manager provides senior leadership and management of major program operations and/or services with a focus on strategic oversight, direction, management and coordination of multiple lines of business in an HSA department.

IDEAL CANDIDATE:

The ideal candidate will have experience and knowledge serving diverse populations and will have experience leveraging data to create and lead equity-based programs that maximize safety, health, and independence. We are seeking an individual who is a proven innovator, effectively implementing new ideas grounded in solid systems with the goal of improving the lives of Ventura County residents in need of assistance. As a Ventura County leader, the candidate will also promote a diverse and inclusive environment in which the personal rights of all are respected and appreciated.

The successful candidate will truly be a leader of people - not solely a manager of programs - and should be able to facilitate positive outcomes from staff in a flexible manner by addressing new and complex issues in a dynamic environment. The individual selected will demonstrate strong communication and interpersonal skills, and the ability to build relationships with partners from other County departments, professional staff, and the community. The ideal candidate will have the experience and/or proven ability to oversee multiple teams with diverse program offerings and services, and to attend to the system and infrastructure development necessary to ensure longevity and continuous improvement of high-quality services.

Ideal candidates will possess the following competencies:
  • Adaptability & Flexibility - Responding positively to change and fluidly modifying behavior as the situation requires
  • Change Management - Leading, guiding, and encouraging successful institutional evolution and helping others adapt to innovations and modified work practices
  • Communication - Respectfully delivering pertinent, truthful, and timely information and comprehending information delivered by others
  • Critical Thinking & Problem Solving - Analyzing and evaluating information, problems, and options with logic and good judgment
  • Diversity, Inclusion, & Belonging - Embracing the County's commitment to valuing individuals with varied backgrounds, promoting equal access and opportunity for all, and empowering others in their unique strengths
  • Engagement & Inclusion - Involving coworkers, teams, and outside partners for input, contribution, coordination, and shared responsibility
  • Leadership - Establishing shared goals, values, and principles and strategically guiding others
  • Organizational Culture Management - Establishing, adapting, and upholding norms, behaviors, and processes to support a coherent and effective institutional philosophy
  • Organizational Design & Systems Thinking - Building and managing an integrated institutional structure characterized by clear roles, efficient operations, and stable interrelationships
  • Political & Organizational Savvy - Managing the complexities of politics, procedures, and protocols across organizational levels and boundaries
  • Professional Impact - Presenting oneself as a positive representation of the County, reflecting its mission, values, and guiding principles in all one does
  • Professional Integrity & Ethics - Demonstrating high standards of conduct and consistently adhering to sound moral principles
  • Project Management - Leading and coordinating participants and resources to ensure undertakings achieve their objectives on-time, on-budget, and according to specifications
  • Results Focus - Initiating tasks, meeting organizational goals, and committing to proficient accomplishment
  • Strategic Vision - Developing and communicating clear, compelling, long-term objectives aligned with the County's mission, values, and guiding principles


PAYROLL TITLE: Division Manager-HSADivision Manager-HSA is a Management classification and is not eligible for overtime compensation. Incumbents in this classification are eligible for benefits at the MB3 level.

Examples Of Duties
Duties may include but are not limited to the following:
  • Provides leadership and mentorship to management and other staff as part of collaborative efforts to guide strategic and operational activities aimed at meeting agency and department goals and objectives; plans, directs and monitors the assignments and work product of direct reports.
  • Practices and models inclusive behaviors including empowerment, conflict competence, approachability, respect, fairness, discretion and judiciousness when interacting with staff at all levels of the organization and when approaching both internal and external work efforts.
  • Analyzes resource utilization data, recommends budget priorities, and recommends resource enhancements to achieve client service goals using an Agencywide perspective.
  • Represents the County and the agency in collaborating with governmental and private organizations, stakeholders, community groups and the public; manages county, state and community partnerships and relations, and responds to and resolves inquiries and concerns brought forth by elected officials, community groups and clients.
  • Participates in the development and refinement of department/division goals, objectives, policies, practices, procedures, performance metrics and monitoring systems for new and existing programs to advance agency goals and priorities.
  • Oversees and implements changes to policies, procedures and practices to promote customer service and diversity, equity and inclusion in alignment with agency values and strategic priorities.
  • Through ongoing professional and leadership development, stays current on and demonstrates practices and behaviors that promote employee engagement; respect for community voice; collaborative, integrated and healing-centered service delivery; continuous learning; diversity, equity and inclusion, and resource optimization.
  • Sponsors quality assurance efforts aimed at ensuring adherence to mandates and/or best practices, and sponsors systems improvement activities, projects and initiatives aimed at advancing the agency's strategy. Prepares and/or coordinates required activity/work measurement reports; compiles and analyzes financial and statistical information to improve the effectiveness and/or efficiency of operations and/or change service delivery methods.
  • Represents the agency or department in developing, negotiating and monitoring contracts and contractor performance, and represents the agency or department while serving on various boards, commissions, task forces, committees and other meeting forums at the federal, state and local levels.
  • Provides department coverage in the absence of the Deputy Director.
  • Teams with managers on agency-wide and program policy matters and challenges; encourages and fosters cross-departmental coordination and collaboration.
  • Coordinates complex administrative support involving technical, operations, or administrative staff to analyze new legislation, work methods or reporting requirements, set up and make enhancements to automated systems, train staff and assist in presenting informational sessions to agency/departmental staff and staff from other agencies and departments.


Typical Qualifications
These are entrance requirements to the exam process and assure neither continuance in the process nor placement on an eligible list.

EDUCATION, TRAINING, and EXPERIENCE
Extensive administrative, supervision or management, or lead operational experience which has led to the acquisition of the required knowledge, skills, abilities, and competencies.

Possession of a Bachelor's Degree in a related discipline AND a minimum of five years management, supervision or professional level administrative experience within a multi-disciplinary public administrative or human service delivery system.

Substitution:
Related experience as noted above may be substituted for the education requirement on a year for year basis.

Necessary Special Requirements
  • Must be willing and able to work evenings, overnight, weekends, and holidays.
  • Must possess knowledge of State of California laws, rules, and regulations governing the delivery of social services applicable to the assigned department. In addition, special certificates and/or training may be required depending on the assignment.
  • Must be willing and able to travel throughout the State of California.
  • Some positions may require possession, prior to appointment, and maintenance of a valid California driver license.
  • Strong communication skills, both written and verbal. Skills must be demonstrated in the completion of the employment application and supplemental questionnaire and will be evaluated during the probationary period.


Working Conditions:

Work is primarily performed in an office environment but may require visits to other organizations, agencies and departments, private businesses, client homes, field, or work locations; and will require direct meetings with the public, co-located and external program partners and

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