Salary : $70,486.56 - $118,089.57 Annually
Location : 7447 Central Business Park, Norfolk, VA 23513, VA
Job Type: Permanent Full-time
Job Number: 14275
Department: Community Services Board
Division: Crisis & Recovery Services
Opening Date: 08/10/2026
Closing Date: 8/20/2026 11:59 PM Eastern

Description
The NCSB is seeking a Division Head. The Division Head will manage the Division of Crisis Services. The programs include 24/7 service lines including prescreen assessments, mobile crisis response, and related programs/staff. This role is established to provide leadership, direction, implementation of best practices, ensuring fiscal viability, and ensure that the programs have the resources and support they need for appropriate staff support and effective services to consumers. This role also provides local, regional, state, and national communication to support stakeholders of these service units as well as to ensure that the Norfolk units are appropriately connected to these larger groups.
Department Hiring Salary Range: $70,486-$80,884

Essential Functions

Essential functions include but are not limited to:

• Ensures compliance with city, state and federal regulations as they apply to the maintenance of electronic health records.
• Ensures compliance with city, state and federal regulations as they apply to the maintenance of medical records.
• Develops and revises relevant policies and procedures related to the division. Ensures policies are applied consistently throughout the organization.
• Assists in the development of data and supporting information for the annual budget submissions as well as tracking and promoting billing practices.
• Ensures grants are sought and are appropriately utilized including monitoring (or ensuring they are being monitored) the budgets and outcomes of those grants.
• Ensures that services and operations meet the requirements of the Department of Behavioral Health and Developmental Services, other oversight bodies, and payors; while being responsive to the needs of persons in our community.
• Ensures vendors for the division are providing appropriate services and in compliance with their contract.
• Ensure staff are held accountable to their roles and duties as well as ensuring they are receiving effective support from their managers.
• Provides leadership and guidance in existing and emerging practices, including recommending creative ways to serve our community.
• Serves on the CSB leadership team and provides coverage for other Division Heads as well as the Assistant and Executive Director as needed.
• Performs special projects and assignments as requested by the Executive Director.

Education/Experience

Undergraduate degree from an accredited college or university in Recreation and Leisure Services, Public Administration or related field

2-3 years demonstrated work experience managing teams in one or more areas of expertise. May be required to have specific work experience for assignment into special areas requiring special subject matter knowledge
Additional Information & Requirements

• Valid Driver's License may be required depending on assignment.
• CPR certification may be required for some Division Head positions.
• Professional certification and licensure may be required for assignment into special areas such as education/outreach programs.
• Possession of an active license from the Board of Counseling, Board of Social Work, Psychology, or equivalent (LPC, LCSW, LCP, etc.) preferred.
• Have or obtain their pre-screener certification with the first 6 months of employment preferred.

• Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.
  
• Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.
  
• Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.
  
• Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

• The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant's school of enrollment must be an accredited institution.

NOTE:
The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.
Non-City
Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.
01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

• I understand and will answer the following supplemental questions completely and thoroughly.

02

Are you a current or previous City of Norfolk employee?

• Yes - I am a current City of Norfolk Employee
• Yes - I am a previous City of Norfolk Employee
• No - I am not a previous or current City of Norfolk employee

03

If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title, and your relationship to the employee. If not, please indicate by typing "N/A."
04

Please select the highest level of education you have completed.

• High School Diploma/GED
• Associate's Degree
• Bachelor's Degree
• Master's Degree or higher

05

Do you have a Licensed Professional Counselor (LPC), Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT), or equivalent credential?

• Yes
• No

06

Do you have career experience of providing supervisory and/or leadership experience in crisis systems?

• Yes
• No

07

Please provide the name, email address, and phone number of your current or most recent supervisor
08

Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.
09

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

• I am not a Veteran
• I am a Veteran
• I am a Disabled Veteran

Required Question