Overview
Yale Orthopaedics & Rehabilitation is committed to delivering exceptional quality and value-driven patient care by fostering a culture of respect and well-being, pursuing innovations and diversity across clinical, research, and educational settings, and supporting our local and global communities. Our academic department's faculty members mentor, operate alongside, and conduct research with medical students, residents, fellows, and international scholars to develop the future leaders in orthopaedics and discover novel ways to continuously improve patient quality of life.

Reporting to the Associate Director (AD) of the Department of Orthopaedics & Rehabilitation, manage annual operating budget of approximately $7M, business affairs and controls, oversight of four subspecialties in Orthopaedics: Trauma, Adult Reconstruction, Hand & Upper Extremity, and Pediatrics. Manage the daily operations across all departmental missions including the clinical mission, corresponding clinical site locations, staffing and faculty support (co-managing With Manager of Administrative Services) a team of approximately 16 administrative assistants for 30+ faculty) for all four divisions. Oversee interdepartmental and community relations along with special projects.

Required Skills and Abilities

1. Well-developed managerial, decision-making, planning, organizational, problem-resolution and leadership skills with the ability to manage people on a day-to-day basis and inspire a high level of commitment and performance.

2. Demonstrated ability to manage time and resources effectively, measure and monitor progress and redirect efforts as needed and anticipate changes in the business environment and proactively manage change.

3. Excellent written and oral communication skill with the ability to adapt communication style and negotiate skillfully to address the needs of individuals at all levels throughout the university.

4. Demonstrated ability preparing budgets, forecasts, and financial plans.

5. Proficiency in Excel.

Preferred Skills and Abilities

Thorough working knowledge of accounting, financial reporting and analysis, and fund accounting preferred Experience integrating multiple, complex pieces of financial information to identify themes, trends, and issue. Database management skills.

Principal Responsibilities

1. Evaluates the effectiveness of operational procedures and makes immediate changes to facilitate the highest level of patient service and efficiency. Identifies issues that impede delivery of quality patient care; develops and implements short-term improvements and plans for long term process improvements. Partners with members of the leadership team to develop long term objectives for the practice related to productivity, compliance, communication and patient satisfaction. 2. Monitors and analyzes monthly productivity statistics and key financial indicators to assess accuracy and effectiveness of processes, and identifies trends or items requiring immediate corrective action. Reviews physician productivity and billing data regularly. Provides comprehensive detailed summary of findings to faculty including approaches to enhance efficiencies and overall reimbursement of clinical services. 3. Monitors and enforces compliance with YMA Policies and Procedures, Practice Standards, HIPAA regulations and Billing Compliance standards throughout all operational activities. Develops budgetary forecasts and profit and loss statements for the practice. Oversees the monitoring and enforcing of customer service standards for staff members addressing deficiencies. Resolves complicated billing, collections, and patient service issues by interfacing with YNHH, YMA management, faculty and other clinical Practice managers. Interfaces with YNHH and YMA Group-Patient Financial Services regarding clinician credentialing. 4. Oversees clinical practice operations of section by ensuring appropriate training, ongoing education, and monitoring of day-to-day activities. Works with the clinical leadership and other key departmental clinical/administrative staff on matters relating to practice performance and clinical issues in accordance with budget, goals and benchmarks. Provides leadership and direction to clinical staff where appropriate. 5. Researches and develops proposals for internal and external program initiatives and new clinical opportunities and advises leadership on the financial impact of new projects or initiatives. Prepares special analyses, reports and complex financial modeling to support the decision-making process. Negotiates contracts for consulting, physician leasing, affiliated hospital agreements and all other clinical agreements and managed care contracts. Analyzes proposals and determines cost, benefits, risks and liabilities. 6. Manages implementation of electronic medical record within the Practice. Streamlines communications between EMR team, physicians, and clinical staff. Establishes, implements and monitors medical record protocols and procedures. Ensures office compliance with Federal/state/local regulations. 7. Develops multifaceted communications via print, web and video to optimize and support the section's mission to provide compassionate, state-of-the-art medical care for enhanced patient outcomes. Monitors patient satisfaction through surveys and other feedback plan responses to improve performance based on section specific goals. Recognizing the key drivers for marketing and communicating the mission and goals of the practice, develops and organizes initiatives for enhancing physician relations, customer satisfaction, community involvement, advertising and public relations. Ensures that all media is in compliance with guidelines established by University & YMA and that faculty/staff are aware of and abide by policies. 8. Establishes and monitors clinician work schedule assignments for best utilization of space and maximum productivity. Represents department with regard to facility concerns, maintenance and security. 9. Keeps current in practice management and process improvement concepts through involvement in professional organizations, seminar attendance, user group meetings and individual research.

Required Education and Experience

Bachelor's degree in relevant technical field and six years of related technical experience; or an equivalent combination of education and experience.

Job Posting Date
09/01/2026

Job Category
Manager

Bargaining Unit
NON

Compensation Grade
Administration & Operations

Compensation Grade Profile
Manager; Program Leader (25)

Salary Range
$82,000.00 - $131,500.00

Time Type
Full time

Duration Type
Staff

Work Model
Hybrid