District Station Mgr - 90360316 - New Orleans

Amtrak • $115K *

New Orleans, LA 70119In-Person

Transportation

5 - 7 years of experience

Today

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Job Overview by Ladders

Qualifications

High School Diploma/GED required; Bachelor's preferred or equivalent experience.
Minimum 6 years of relevant work experience; 8 years preferred.
Demonstrated knowledge of safety protocols and adherence to safety programs.
Proven leadership skills in managing teams effectively.
Strong organizational abilities for task management and performance evaluation.
Experience in managing relationships with unions and labor organizations.

Responsibilities

Lead and guide station employees to ensure compliance with policies.
Manage operations at multiple stations focused on safety and customer service.
Oversee the scheduling and training of station employees to ensure service levels are met.
Conduct hiring, performance assessments, and discipline in line with corporate standards.
Address service disruptions to minimize passenger inconvenience and ensure satisfaction.
Collaborate with various departments and stakeholders to resolve operational issues.
Coordinate support operations during high-demand periods in the region.

Benefits

Health, Dental, and Vision Insurance
401K with Employer Match
Generous Paid Time Off
Wellness Programs
Railroad Retirement Benefits
Paid Family Leave
Tuition and Education Reimbursement
Life Insurance
Short- and Long-term Disability Insurance
Employee Assistance Program

Full Job Description

Job Summary

Oversee and coordinate passenger and station operations at multiple stations within the New Orleans District, ensuring efficient, customer-focused, and compliant operations in line with company policies. Manage staffing, payroll, and support services to optimize passenger services and achieve financial and service delivery objectives. Uphold company values, prioritize customer service excellence, and meet performance targets aligned with Strategic Plan goals, including safety, customer focus, and organizational excellence.

Essential Functions

Provide leadership and guidance to station employees for daily performance and compliance with Amtrak policies.
Manage station operations to ensure safety, customer service, and on-time performance in compliance with regulations for eight (8) staffed stations and multiple unstaffed stations.
Oversee scheduling and training of station employees to meet service levels and compliance requirements.
Ensure hiring, training, performance measurement, counseling and discipline are administered to employees at assigned stations in compliance with corporate standards and labor agreements.
Handle service disruptions and recovery efforts, ensuring passenger satisfaction and minimizing inconvenience.
Coordinate with internal departments and external stakeholders to resolve service issues and improve station operations.
Coordinate operational support in the Southeast region during period of high demand.

Minimum Qualifications

High School Diploma/GED.
Plus 6 years of relevant work experience.

Preferred Qualifications

Bachelor's Degree or equivalent combination of education, training and/or relevant experience.
Plus 8 years of relevant work experience.

Knowledge, Skills, and Abilities

Demonstrated knowledge and application of safety programs, ensuring adherence to safety protocols.
Proven leadership skills and satisfactory work experience, with a track record of effective leadership.
Strong organizational skills to efficiently manage tasks and responsibilities.
Ability to monitor and evaluate employee performance to maintain productivity and quality standards.
Proficient in creating reports to analyze and illustrate job performance metrics.
Previous experience in effectively managing relationships with various unions and labor organizations.

The target salary for the District Station Mgr is $115,000. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee's assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee's base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position.
Health and WellbeingFinancial and RetirementWork and Family Life SupportHealth, Dental, and Vision Insurance401K with Employer MatchGenerous Paid Time Off Wellness ProgramsRailroad Retirement BenefitsPaid Caregiving Days and Backup CareHealth Savings AccountPublic Service Student Loan ForgivenessFertility and Family Building BenefitsNo-cost Personal Health AdvocateStudent Loan AssistanceAdoption and Surrogacy AssistanceMedical Plan Opt-out CreditTuition and Education ReimbursementPaid Family Leave Life InsuranceRail Pass Privileges Short- and Long-term Disability InsuranceEmployee Assistance Program No-cost Financial Advisor SessionsCommuter and Flexible Spending Accounts
Learn more about our benefits offerings here.

Requisition ID:166902

Work Arrangement:06-Onsite 4/5 Days Click here for more information about work arrangements at Amtrak.
Relocation Offered:No
Travel Requirements:Up to 25%

About Amtrak

Discover the wealth of opportunities awaiting you with Amtrak, the nation's premier passenger rail service. Learn about the high-paying positions and the benefits of joining a mission-driven organization committed to connecting communities.

Amtrak's Legacy and Mission

Since its inception in 1971, Amtrak has been at the forefront of connecting cities and communities across North America with its extensive network of passenger rail services. Born from the need to revitalize the nation's train transportation system, Amtrak has grown into a symbol of national pride and technological advancement in public transport. With a steadfast commitment to safety, efficiency, and reliability, Amtrak's mission transcends mere transportation; it aims to create a more connected society. Through continuous investment in the modernization of its fleet and infrastructure, Amtrak demonstrates an unwavering dedication to enhancing the passenger experience and setting the standard for rail travel in North America.

Why Choose Amtrak?

Choosing a career with Amtrak means more than joining a leading transportation company; it represents a commitment to fostering safety, driving innovation, and serving the community. Amtrak stands out as an employer for its holistic approach to employee development, offering a supportive environment where safety is paramount—not just for passengers but for every team member. Innovation is at the core of Amtrak's operations, where cutting-edge technology and creative solutions are embraced to improve service and efficiency. Moreover, a career at Amtrak is an opportunity to contribute to a service that plays a crucial role in the lives of millions, enhancing connectivity and accessibility while upholding values of environmental stewardship and community service. Whether you're passionate about engineering, customer service, or logistics, Amtrak offers a dynamic and rewarding work setting where you can make a tangible impact.

Amtrak's Hiring Process

Visit Amtrak’s official website to gain insights into the steps to join Amtrak, from application to acceptance.

Application Submission

Submitting a standout application that captures your qualifications and enthusiasm for rail service. You can find tips on how to write a resume that makes employers want to interview you here.

The Interview Process

Amtrak uses a unique interview process to screen candidates. For more details on the exact stages, visit their official website and contact their human resources department. For more general tips about how to prepare for a successful interview, go here.

Background Checks and Final Steps

Amtrak prioritizes the safety of its passengers and employees. That means certain candidates may be required to complete a background check before they begin working. Visit Amtrak’s official website for more information about which specific roles may require a background check.

Employee Benefits and Perks

Amtrak careers are not just rewarding in terms of salary but in overall well-being. Discover the comprehensive benefits package that makes Amtrak such an excellent employer.

Health and Wellness

Contact Amtrak’s human resources department for details on Amtrak's health, dental, and vision plans, emphasizing the commitment to employee health.

Retirement and Financial Planning

Full-time employees at Amtrak often take advantage of the retirement planning options available to them. Explore the 401(k) plans, pension options, and financial planning services available to employees by contacting Amtrak’s HR department.

Work-Life Balance

Amtrak currently has initiatives in place to support a healthy work-life balance, including flexible scheduling and paid time off. Visit their website for more details.

Training and Development Programs

Unveil the pathways for professional growth through Amtrak's dedicated training and development offerings.

Onboarding for Success

Amtrak ensures new hires are welcomed, oriented, and prepared for their roles.

Continuous Learning Opportunities

Ongoing education and training programs designed to advance your skills and career are available for ambitious employees. Consult with Amtrak’s HR department for more specific details.

Diversity and Inclusion Initiatives

Amtrak is committed to creating an inclusive workplace that values and respects diversity.

Building a Diverse Workforce

Amtrak's strategies and programs are aimed at fostering diversity within its team.

Inclusion in the Workplace

Initiatives to ensure all employees feel valued, included, and empowered to contribute fully.

Career Growth Opportunities at Amtrak

Amtrak offers upward mobility and career advancement paths to ambitious and talented professionals.

From Entry-Level to Leadership

Amtrak thrives because of ambitious employees who take advantage of the potential for growth within the company. The right person can start at an entry-level and advance to leadership positions at Amtrak.

Specialized Career Tracks

Some specialized roles within Amtrak offer unique challenges and rewards, including technical and leadership positions.

Embark on a Rewarding Journey with Amtrak Careers

Choosing Amtrak as the next step in your career path offers more than just a job—it opens the door to a world of opportunities where your growth, well-being, and success are at the forefront. Amtrak careers are synonymous with a commitment to excellence, not only in transportation but in fostering an inclusive and supportive work environment. At Amtrak, employees are valued as the most crucial asset, a belief that is reflected in the comprehensive benefits, continuous learning opportunities, and career advancement programs designed to elevate your professional journey.

Learn more about Amtrak

Size

20,000 employees

Industry