Job SummaryDescription
EMCOR Services Aircond Corporation
Job Title: District Service Manager
Job Summary: The District Service Manager will direct and coordinate department activities for the Service Operations team in Charlotte, NC.
Location: Charlotte, NC and surrounding metro area
Essential Duties and Responsibilities:- Supervise Service Technician activities to assist growth and ensure that each technician reaches their full potential, and that each acquires the highest standard of profitability.
- Assist Technicians with technical problems.
- Train Technicians in accordance with the Aircond philosophy.
- Promote a safe work environment.
- Perform quality control inspections monthly.
- Monitor and control the tool, uniform and other budget items.
- Monitor and/or approve technician time: hours worked ST /OT, Unapplied, Billable, Contract, and Vacation.
- Monitor weekly open service-order report and provide feedback to the office while working to close out jobs.
- Issue purchase orders timely and with all supporting documentation.
- Oversee quotes for repairs and certain equipment replacement, balance and distribute the workload.
- Balance contract and billable hours of each technician.
- Monitor performance of Technicians on preventive maintenance and billable projects.
- Provide customer service and resolve client problems concerning service work, Service Technicians, service contract and billing issues.
- Participate in the management team of the Service Department and assist in creating and maintaining an atmosphere conducive to high morale.
- Collaborate with other managers to implement procedures to improve and promote Aircond - increase profits, build client trust and increase client base.
- Schedule and chair Technician meetings in effort to motivate, inform and train technicians and build morale.
- Assist the Account Managers in calculate client needs and contract pricing.
- Handle personnel issues related to Service Technicians.
- Interview candidates for Service Technician positions.
- Conduct annual performance evaluations to facilitate development and maintain records of skill level, training and salary level.
- Investigate accidents and take action to prevent reoccurrence.
- Provides various supportive activities to other departments and associates.
- Serve as liaison between clients and other departments.
- Maintain and track inventory.
- Assists dispatch in decision making with determining technician availability, geographical locations and/or as otherwise needed.
- Perform other duties as assigned.
Qualifications: Education and/or ExperienceMust possess high school diploma or equivalent plus HVAC technical certification with a minimum of 7 years experience as a Service Technician and at least 2 years of prior experience in a supervisory role preferred.
REQUIRED SKILLS- Strong leadership, organizational and analytical skills to effectively manage daily operations of the department.
- Ability to excel in a fast-paced environment and work independently.
- Excellent verbal and written communication skills are required.
- Strong business acumen and technical knowledge.
- Proven relationship management skills.
- Excellent customer service skills.
- Ability to effectively delegate responsibilities and coordinate work.
- Effective time management skills.
- Ability to travel as needed.
- Effective computer skills and proficiency in Microsoft Office programs.
- Strong adherence to Company safety goals and culture.
SUPERVISORY RESPONSIBILITIESDirect management of employees in the Service Department.
LANGUAGE SKILLSAbility to read, interpret and analyze routine business communications and to compose standard business correspondence. Must be able to present information, data, facts and figures across all organizational levels.
REASONING ABILITYAbility to apply common sense understanding to carry out detailed and sometimes complex written or oral instructions. Ability to deal with problems involving concrete variables in standardized situations.
MATHEMATICAL SKILLSAbility to perform simple mathematical functions such as addition, subtraction, multiplication, division, averages and percentages.
CERTIFICATES, LICENCES, REGISTRATIONS Valid Driver's License
PHYSICAL DEMANDS:Must be able to climb ladders, lift and carry 50 or more pounds, distinguish colors for electrical work and tolerate confined spaces. Work will involve heights and seasonal temperature extremes. Proper use of Personal Protection Equipment (PPE) is required while performing tasks.What you can expect from Emcor Services Aircond:- Health Insurance: 4 plans available to choose from with Rx coverage
- Heath Saving Account (HSA) and Flexible Spending Accounts (FSA) options available
- Dental insurance: 2 plans available to choose from
- Vision insurance
- 401(k) with Employer Match
- Employee referral incentives
- Employee Assistance Program (EAP)
- Competitive PTO, 8 paid holidays, 1 paid floating holiday
- Weekly Pay
