This position reports to the Senior Manager, North America Field Service and is part of the Americas Field Service organization covering the Canada region.
In this role, you will have the opportunity to:- Customer Success & Escalation Management:
Resolve complex customer issues with urgency and precision. Champion a "first-time fix" mindset to ensure satisfaction and long-term loyalty.
- Team Leadership & Development:
Inspire and grow your team through coaching, mentoring, and clear development plans. Foster a culture of accountability, ownership, and continuous improvement.
Lead by example in driving daily management and KPI performance. Identify root causes of systemic issues and implement sustainable solutions using DBS tools.
- Business Growth & Financial Performance:
Drive revenue growth through service agreement sales and lead generation. Collaborate with Sales to support strategic initiatives and optimize service offerings. Manage district P&L to meet profit targets.
- Process Improvement & Innovation:
Champion kaizen and DBS methodologies to streamline operations and enhance service delivery. Partner cross-functionally to develop value-driven service packages.
The essential requirements of the job include:- Bachelor's degree and/ or equivalent experience with 6+ years of experience leading field employees OR Master's degree in the same with 5+ years of experience.
- Inclination and ability to listen to various stakeholders (e.g. Customers, Sales) and generate actionable insights. Deliver results while quickly adapting to changing priorities and unforeseen challenges.
- Communicate expectations regarding performance and hold people accountable for results.
- Strong deductive reasoning and problem-solving skills. Commercial experience, including direct selling of products or services. Exposure to and ownership of a P&L.
Travel, Motor Vehicle Record & Physical/Environment Requirements: if applicable for role
- Ability to travel - list specifics 25% - 50% of the time within region and/or business unit locations within the United States or Canada
- This role is fully remote, associate must live within Canada region, preferably Toronto or Montreal areas.
- Must have a valid driver's license with an acceptable driving record
It would be a plus if you also possess previous experience in:- Fluent French speaker with proficiency in English to support French-speaking customers
- Supervisor or managerial experience leading a remote Field Service team.
The annual salary range for this role is $115,000.00 CAD- $155,00.00 CAD. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.
This job is also eligible for bonus/incentive pay.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
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Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.
