Medtronic

District Service Manager CRM - Kansas City

Medtronic$125K *
Healthcare
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree
  • 5 years of professional experience, including 3 years in a clinical role
  • Demonstrable knowledge of cardiac rhythm management services
  • Experience in sales, marketing, training, or technical services in medical devices
  • Ability to manage and develop team members

Responsibilities

  • Collaborate with stakeholders to develop strategies for business objectives
  • Coordinate effective scheduling for implant and follow-up coverage
  • Drive service initiatives and assessments with the sales team
  • Lead changes for service burden reduction and new models
  • Manage the CVG Champions Program and meet BU expectations
  • Ensure disciplined business operations across service delivery

Benefits

  • Health, Dental, and Vision insurance
  • Health Savings Account and Healthcare Flexible Spending Account
  • Life insurance and Long-term disability leave
  • Tuition assistance/reimbursement
  • 401(k) with employer contribution and match
  • Employee Stock Purchase Plan
  • Paid time off and paid holidays
Full Job Description
A Day in the Life
Bring your sales talents to a leader in medical technology and healthcare solutions. Rooted in our long history of mission-driven innovation, our medical technologies open doors. We support your growth with the training, mentorship, and guidance you need to own your future success. Join us for a career in sales as we engineer the extraordinary and change lives.

A DAY IN THE LIFE: POSITION RESPONSIBILITIES:

  • Service Leadership


  • Collaborate with key stakeholders to coordinate, develop and execute strategies to achieve short- and long-term business objectives especially related to service activities and programs.


  • Works with district(s)/territories/Regional Sales Coordinators to ensure efficient and effective scheduling of CRDM implant and follow-up coverage for assigned geography.


  • Partners with sales team to drive key service initiatives and provide service assessments via periodic business reviews, RFPs, etc. that highlight the value of Medtronic service to our customers.


  • Lead and drive changes focused on service burden reduction and new service models.


  • Work with regional and district leadership to align resources based on business priorities and appropriate service demands.


  • CVG


  • Partner with district management teams to achieve business objectives, execute on CVG strategies, implant, revenue and expense goals.


  • Drive cross BU support for key CVG programs/needs.


  • Manage the CVG Champions Program to ensure proper execution of BU expectations. Drive accountability through adherence to deadlines and timely documentation of Champion-related activities in Salesforce.com and completion of other stated deliverables.


  • People Management


  • Manages Service Team to deliver unsurpassed service, technical expertise and support the achievement of implant and revenue goals.


  • Provide ongoing feedback and coaching to direct reports; provides regular performance reviews and implements corrective actions where necessary.


  • Assist employees with individual development planning.


  • Responsible Clinical Specialist recruiting and hiring. Continually work to maintain a strong, diverse bench of Clinical Specialist talent for future hiring opportunities.


  • Business Operations


  • Business Discipline: Sales support, inventory/OPC, credentialing, expense management, data privacy, PO pendings, warranty credits and required training


  • Ensure efficient, effective use of inventory, expenses and assets


  • Apply Customer Focused Quality Concepts


MUST HAVE - BASIC QUALIFICATIONS:

IN ORDER TO BE CONSIDERED FOR THIS POSITION, THE FOLLOWING BASIC QUALIFICATIONS MUST BE EVIDENT ON YOUR RESUME

  • Bachelor's Degree


  • 5 years of successful professional experience with 3 years of successful clinical experience


NICE TO HAVE - DESIRED/PREFERRED QUALIFICATIONS:

  • Medtronic experience in role that interacts with CVG field organization


  • Knowledge of local cardiac customer base


  • Knowledge of Cardiac Rhythm Management service coverage requirements for implants and follow-ups


  • Experience in sales, marketing, training, healthcare, technical services or related areas in the medical device industry


  • Training and experience with Lean Sigma principles


  • Demonstrated business acumen


  • Experience in a healthcare related discipline


  • Ability to learn and understand technical aspects of business


  • Ability to manage, coach and develop managers and employees


  • Capable of critical/strategic thinking; ability to execute strategy


PHYSICAL JOB REQUIREMENTS:

  • The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Frequent required travel to customer clinics, hospitals and offsite meetings. While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers.


  • While performing the duties of this job, the employee is regularly required to sit and talk or hear.


  • The employee frequently is required to stand, walk, and use hands to finger, handle, or feel objects, tools or controls.


  • The employee is occasionally required to reach with hands and arms.


  • The employee must occasionally lift and/or move up to 15 pounds.


  • Specific vision abilities required by this job include close vision and distance vision.


  • The employee must be able to travel by air or car or other mode of transportation.

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Learn more about our benefits here.

In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals. Learn more about total rewards on page 6 here.

The provided base salary range is used nationally. The rate offered is compliant with federal/local regulations and may vary by experience, certification/education, market conditions, location, etc

Salary ranges for U.S (excl. PR) locations (USD):USA: $125,000.00 - $125,000.00

The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals. Learn more about total rewards here.
https://www3.benefitsolver.com/benefits/BenefitSolverView?DO_NUM=182665432&error_page=errorpage&page_name=public/download_document¤t_page=admin/refcenter/index&session_co_num=30601&CSRF=aa8b608e81c0aa2acc1346278c504be7963ad2607c15b238282af8d3b5ef0007

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).

The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

Further details are available at the link below:

Medtronic benefits and compensation plans

About Medtronic

Medtronic plc is an Irish-domiciled multinational medical device company that develops and manufactures medical device technologies and therapies to treat chronic diseases worldwide. Medtronic was founded in 1949 in Minneapolis, Minnesota, as a medical equipment repair shop. Today, the company operates in more than 160 countries and employs over 90,000 people. Medtronic's primary products include implantable pacemakers and defibrillators, insulin pumps, spinal and neurostimulation devices, surgical tools, and patient monitoring systems. The company is committed to improving patient outcomes and expanding access to healthcare through innovative medical technologies.
Learn more about Medtronic
Size
95,000 employees
Market Cap
$102.7 billion
Industry
Net Income
$2.8 billion
Founded
1949
5 Year Trend
+1.3%
Revenue
$27.9 billion
NASDAQ

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