Abbott

District Service Manager (Central Illinois or St. Louis, MO)

Abbott • $113K — $226K *
Springfield, IL 62704In-Person
Healthcare
Less than 5 years of experience
4 days ago
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree and 4-5 years of customer support experience in diagnostics or lab environment.
  • Knowledge of regulations and standards for IVDs and Biologics.
  • Valid Driver's License and ability to travel up to 40%.
  • Local residency in St. Louis, MO or Central Illinois area is required.

Responsibilities

  • Implement and maintain the quality system effectiveness.
  • Guide and mentor staff in customer service for ADD clients.
  • Analyze operational issues using industry and product knowledge.
  • Prepare reports on product complaints and performance metrics.
  • Negotiate solutions to service issues with customers.
  • Ensure compliance with FDA and other regulatory requirements.
  • Build and motivate an effective team, conducting performance reviews.

Benefits

  • Comprehensive health and wellness benefits to support work-life balance.
  • Flexible remote working arrangements with some travel required.
Full Job Description


JOB DESCRIPTION:

The Opportunity
  • This is a remote position
  • Qualified candidates Must live in the St. Louis, MO or Central Illinois area.
  • Must be able to travel up to 40%
  • Must have a Valid Driver's License.


What You'll Work On
  • Responsible for implementing and maintaining the effectiveness of the quality system. Guides, coaches, and direct staff engaged in providing direct service and support to Abbotts Diagnostics Division (ADD) customers or other clients.
  • Promote ADD products and image by providing superior service and support to the customer.


Core Job Responsibilities:
  • Responsible for implementing and maintaining the effectiveness of the quality system.
  • Applies an understanding of diagnostics systems and products; and how they operate in customer environments to ensure adequate support and service.
  • Utilizes the documentation and information processes in ADD and understands the requirements of the quality system to ensure records and data are properly collected and maintained.
  • Operates within the constraints of the financial budget; produces data to help support the development of the budget.
  • Provide technical directions to staff.
  • Assure availability of advanced technology to area of operations and that people are trained and familiar with the applications required for their jobs.
  • Understand trends in the industry to make recommendations for improvement in our operations and define the requirements for improved operations.
  • Maintains an awareness of customer issues and provides recommendations on emerging trends.
  • Implement processes and procedures to support business objectives.
  • Prepares reports and tracks product complaints and reliability, makes recommendations to improve service and support.
  • Serve as role models for subordinates, coach, and mentor staff to enhance professional development.
  • Complete performance reviews and assistance with development planning for individuals within the group. Assure that unit goals and objectives are communicated.
  • Build an effective team, motivate, and inspire staff; assess team performance.
  • Make staffing decisions appropriate for the project.
  • Administer and provide input to reward and recognition programs.
  • Frequent interaction with customers, field service/support personnel, frequent interaction with local Sales staff to determine appropriate sales and service tactics.
  • Maintains a positive working environment. Ensures open communication and problem resolution occur in a positive manner.
  • Negotiate with customers to resolve service issues and improve relationships.
  • Ensure adequate two-way communication with service, support, and sales districts to coordinate appropriate support levels.
  • Negotiates transitory resources to meet short term needs and priorities. Analyzes Departmental Issues.
  • Uses industry, technical and product knowledge to solve problems and resolve operational issues, use standard tools, metrics, and systems to evaluate data, understands trends and the impact on business, provides adequate data to define issues, assesses performance data for impact on business and customer.


Position Accountability / Scope:
  • Operates within the constraints of the FDA and other regulatory agencies, ensures no violations occur. Interview and selects candidates to meet specific needs.
  • Ensure that positions are filled in a timely manner with qualified candidates.
  • Provides input to department budgeting and planning.
  • Identifies projects and resource requirements to assist in projecting financial needs.
  • Achieves the objectives of the financial plan.


Required Qualifications
  • Knowledge of regulations and standards affecting IVDs and Biologics.
  • Bachelor's degree with 4-5 years' customer support experience preferably in the diagnostics industry or in a lab environment, or equivalent combination of education and work experience.


Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

The base pay for this position is
$113,300.00 - $226,700.00
In specific locations, the pay range may vary from the range posted.

JOB FAMILY:
Sales Force

DIVISION:
CRLB Core Lab

LOCATION:
United States of America : Remote

ADDITIONAL LOCATIONS:

WORK SHIFT:
Standard

TRAVEL:
Yes, 50 % of the Time

MEDICAL SURVEILLANCE:
Not Applicable

SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment, Keyboard use (greater or equal to 50% of the workday)

About Abbott

Abbott Careers

Joining Abbott means becoming part of a globally diverse team dedicated to making a lasting impact on human health. As a leader in healthcare innovation, Abbott provides a dynamic workplace where careers flourish through growth, leadership, and diversity training.

Opportunities at Abbott

Explore a world of opportunities with our team. Whether you're seeking job opportunities in engineering, marketing, research, or healthcare, Abbott offers a variety of positions that allow professionals to grow their careers. Our commitment to diversity and innovation is evident in every aspect of our work, fostering an inclusive culture that values each team member's contribution.

Work You'll Do

At Abbott, every role contributes to our mission of helping people live fuller lives through better health. From groundbreaking research in medical devices to advancements in pharmaceuticals, our team is at the forefront of healthcare innovation. By joining Abbott, you are not just accepting a job; you are embarking on a path of professional and personal growth.

Internship Programs

Kickstart your career with an Abbott internship. Our programs provide invaluable industry experience and a chance to develop essential skills in a real-world setting. Interns at Abbott work on projects that matter, gaining the experience and knowledge necessary to succeed in their future careers.

Professional Development

Abbott is dedicated to the continuous professional development of its employees. With access to cutting-edge technology, leadership programs, and diversity training, our team members are equipped to lead and innovate within the healthcare industry. We support your career journey with robust training programs, mentorship, and opportunities for networking and professional growth.

Benefits and Culture

Our employees enjoy comprehensive benefits designed to support their life and well-being. From health insurance to retirement plans, we ensure our team has everything they need to thrive. Abbott's culture is built on a foundation of respect and integrity, united by a shared commitment to improving health outcomes.

Join Our Team

Discover the impact you can make with a career at Abbott. We are hiring individuals who are passionate, curious, and driven to lead. Search open positions that match your skills and interests on our Jobs page. Prepare your resume, sharpen your interview skills, and get ready to join a team that's at the cutting edge of healthcare solutions.

Stay Connected

Keep up to date with career tips, industry insights, and company news—all from the people who work here. Subscribe to our Careers Blog and personalize your subscription to receive job alerts and insider tips tailored to your preferences.

Explore Abbott

With a commitment to improving life through innovation, leadership, and diversity, Abbott is a place where you can fulfill your potential. See what exciting and rewarding opportunities await at Abbott by exploring our career opportunities today.

SEARCH ABBOTT JOBS

Join us in our mission to make the world a healthier place through innovation, leadership, and diversity. Your journey to a fulfilling career at Abbott starts here.
Learn more about Abbott
Size
113,000 employees
Market Cap
$189 billion
Industry
Healthcare
Net Income
$4.4 billion
Founded
1944
5 Year Trend
+15.6%
Revenue
$34.6 billion
NASDAQ
ABT
* Ladders Estimates

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