Lowe’s

District Pro and Services Support Manager

Lowe’s • $90K — $150K *
Rochester, NY 14609In-Person
Retail & Consumer Goods
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • High school diploma or GED; or equivalent experience.
  • Bachelor's degree or equivalent experience.
  • 4 years of management experience in retail operations with direct report responsibility.
  • 2 years of additional management experience, working with senior leadership.

Responsibilities

  • Conduct store visits to assess the Pro and DIFM customer experience and develop action plans to address gaps.
  • Support sales performance by analyzing data and feedback, and closing training gaps with Store Leadership.
  • Execute in-store strategies to enhance sales, service, and customer satisfaction.
  • Oversee install programs to meet sales, margin, close rate, and profitability goals.
  • Serve as primary contact for District and Store Leadership, ensuring a consistent customer experience.
  • Facilitate training workshops for store associates on Pro and Services initiatives.
  • Provide feedback on sales processes and customer escalations to upper management, sharing best practices.

Benefits

  • Exceptional benefits and wellness programs catering to diverse lifestyles.
  • Comprehensive health, dental, and vision insurance.
  • Life and disability insurance provided.
  • Generous paid time off including vacation, holidays, and sick leave.
  • Flexible spending and health savings accounts available.
  • 401(k) retirement plan with company matching contributions.
  • Access to Employee Assistance Program for various personal needs.
  • Educational support through tuition assistance and scholarships.
  • Maternity and parental leave policies.
  • Discount programs for associates and broad discount platforms available.
Full Job Description
Key Responsibilities
  • Conducts store visits focused on the Pro and DIFM customer experience to ensure consistency across stores, develops actions plans to address gaps, and follows up to ensure implementation.
  • Supports Pro and Installed Sales performance by identifying training and talent gaps based on data analysis and store/customer feedback, developing action plans to close gaps in partnership with the Store Leadership team, role plays with employees on selling behaviors and provides feedback to Store Leadership with specific action plans to improve performance.
  • Ensures execution and realization of in-store strategies to optimize sales, service, and customer satisfaction, consistently across the assigned area.
  • Responsible for all install programs within an assigned district to ensure achievement of sales, margin, close rate and profitability goals.
  • Serves as point-of-contact for District and Store Leadership to support and provide a consistent Pro and DIFM experience across all stores in the assigned area.
  • Using their expertise and knowledge on the Pro and installed sales experience, facilitates training workshops for store associates in the area on applicable Pro and Services initiatives (new or existing).
  • Provides feedback and best practices to VP and SSC leaders on quality in sales process and customer escalations outside of provider or product.
  • Remains knowledgeable regarding industry standards and trends to aid in setting priorities, executing programs, and determining actions plans.
  • Remains knowledgeable regarding industry standards and SSC programs to aid in setting priorities, building programs, and determining field activities.

Required Qualifications
  • High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
  • Bachelor's degree or equivalent years of experience in lieu of education requirement, if applicable
  • 4 Years of Management in retail store operations. Leadership experience with direct report responsibility. Experience working closely with senior leadership (VP and above).
  • 2 Years of Management in retail store operations. Leadership experience with direct report responsibility. Experience working closely with senior leadership (VP and above).


Pay Range: $90,300.00 - $150,800.00 annually
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

Associate Benefits (https://talent.lowes.com/us/en/joining-our-team)
  • Working at one of the largest retail companies has its perks. We offer exceptional benefits and wellness programs for eligible full-time and part-time associates, tailored for many different lifestyles. Our benefits range from health, vision and dental insurance to paid vacation, tuition assistance and parental and family-building benefits. Plus, we offer learning and development opportunities to help our associates grow their skills and achieve their goals.
  • Health, Dental and Vision insurance
  • Life and Disability insurance
  • Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
  • Flexible spending and health savings accounts
  • 401(k) Retirement account with company match
  • Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
  • Education support programs, including tuition assistance and trade skills scholarships
  • Business Travel Accident insurance
  • Maternity and Parental leave
  • Adoption assistance
  • Lowe's Associate Discount and broad discount platform
  • Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards


About Lowe’s

Lowe's Careers

Joining Lowe's means becoming part of a team that is committed to fostering an environment of growth, innovation, and leadership. As one of the leading home improvement companies, Lowe's offers unparalleled job opportunities and a culture that values diversity and professional development. Work You'll Do At Lowe's, your work will directly impact our mission to help people love where they live. Whether you're involved in the direct sales process, product development, or customer service, your role will contribute to our industry-leading standards. Transform Your Career Leverage your skills and drive in a position that empowers you to lead projects and initiatives that redefine the retail experience. Lowe's is at the forefront of the industry, combining retail, technology, and customer service to create unique experiences for consumers. Join a team of dedicated professionals who are there to support your career aspirations and help you grow both personally and professionally. With over 300,000 team members, Lowe's is a place where you can cultivate a career filled with innovation and opportunities. Lowe's Professional Growth and Opportunities We are committed to the professional growth of every team member. Lowe's offers a variety of career paths and opportunities for advancement, including leadership roles in numerous departments. Whether you're seeking a part-time position or a full-time career, Lowe's provides the training and resources needed to advance and excel. Internship Programs Start your career with Lowe's through our dynamic internship programs. These opportunities provide hands-on experience and a chance to engage in meaningful work that impacts our business. Interns at Lowe's gain invaluable skills, work alongside experienced professionals, and are considered for full-time positions upon successful completion of the program. Benefits and Culture Lowe's is dedicated to maintaining a culture that promotes diversity and inclusion. We offer a comprehensive benefits package that supports the health, well-being, and financial security of our employees and their families. Benefits include health insurance, retirement plans, and employee discounts, among others. Networking and Innovation Stay connected and ahead in your career through Lowe's commitment to innovation and networking. Our team members have access to cutting-edge technology and are encouraged to think outside the box to solve challenges. Networking within the company is supported through various groups and initiatives, fostering connections that can lead to career advancement. Join Our Team Explore the job opportunities at Lowe's that match your skills and interests. We are always looking for passionate, curious, and solution-driven team players. Start your journey with Lowe's today and be part of a company that values hard work and dedication. Stay Up to Date Keep informed with the latest in career tips, company news, and industry insights—all from the people who work at Lowe's. Our careers blog provides valuable content that can help you navigate your professional journey. Job Alert Emails Customize your subscription to receive job alerts and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Lowe's. SEARCH LOWE'S JOBS At Lowe's, your career is in your hands. Build it with us and be part of a team that is changing the future of retail.
Learn more about Lowe’s
Size
200,000 employees
Market Cap
$120.3 billion
Industry
Real Estate & Construction
Net Income
$5.8 billion
Founded
1946
5 Year Trend
+8.2%
Revenue
$89.5 billion
NASDAQ
LOW
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Lowe’s

More Retail & Consumer Goods Jobs

Find similar District Pro and Services Support Manager jobs:

NationwideRochester, NY