Status

Exempt

General Summary

This role provides dealership consulting and support to improve the Service Customer Experience and maintain dealership profitability, enhancing customer perception of the brand and dealer while maximizing repeat purchase intent. The District Parts & Service Manager assists their dealers in marketing Kia parts and accessories, growing service retention, and ensuring compliance with all Kia America (KUS) standards and policies. Dealership visits are an essential function of this role.

Essential Duties and Responsibilities

1st Priority - 30%

Customer Experience: Manages and directs all District Service activities in accordance with KUS corporate and regional policies and procedures. This includes achievement of all Customer Satisfaction, Service Retention, and Quality initiatives and targets.

2nd Priority - 30%

Parts Sales & Marketing: Manages and directs all District Parts activities in accordance with KUS corporate and regional policies and procedures. This includes PIO/DIO, drop ship, parts and service marketing, and achievement of monthly and annual parts sales targets.

3rd Priority - 20%

Warranty: Lead all District Warranty activities in accordance with KUS corporate and regional policies and procedures.

4th Priority - 10%

Training: Manages and directs all District Fixed Operations Training activities in accordance with KUS corporate and regional policies and procedures.

5th Priority - 10%

Customer Care Consulting: Manages and directs all District Customer Care activities, including limited technical assistance, Express Service, and Kia Service Rental Program, in accordance with KUS corporate and regional policies and procedures.

Qualifications/Education

• Bachelor's degree or equivalent experience.

Job Requirement

Overall Related Experience:

• Specialized OEM automotive vocational or technical training desirable.
• Wholesale and retail dealership experience desirable.
• Business consulting experience.

Directly Related Experience:

• Demonstrated evidence of technical aptitude, either via formal education or hands-on automotive experience.
• Understanding of financial statements, budgeting, and cost management.
• Ability to negotiate and resolve owner concerns consistent with KUS policies/procedures.
• Ability to develop a business case and deliver to dealership management teams
• Ability to lead district-level meetings and deliver meaningful communications

Position Requirements:

• Frequent travel may be required domestically and/or internationally
• Daily/weekly/monthly dealer visits are required and an essential function of this position.
• Frequent travel may include but is not limited to monthly/quarterly/annual visits to Regional Offices or Headquarters as required by the job
• May need to work additional hours outside of normal business hours as required by the job, including weekends or holidays
• Perform other duties as assigned
• Ability to relocate to a new location if requested by the company
• Must have valid Driver's License and maintain a responsible record that meets the criteria established by KUS.
• Required to drive a company vehicle

Specialized Skills and Knowledge Required

SKILLS

• Working knowledge of personal computers and Microsoft suite of software.
• Excellent verbal and written communications skills.
• Ability to support multiple projects and ad-hoc assignments
• Maintain a valid driver's license and responsible driving record.

PROBLEM SOLVING/DECISION MAKING

• Moderate level of independent judgment required to implement programs and make decisions on issues within the framework of established policies and procedures.

Competencies

• Care for People
• Chase Excellence Every Day
• Dare to Push Boundaries
• Empower People to Act
• Move Further Together

Pay Range

$89,936.24 - $121,409.23

Pay will be based on several variables that are unique to each candidate, including but not limited to, job-related skills, experience, relevant education or training, etc.

Employment Type