We are currently seeking a District Operations Manager to be in
Lanham, MD. The primary responsibilities will include managing and overseeing assigned operations team on a day-to-day basis. Improving productivity and streamlining branch activities to maximize results and achieve peak performance. Responsible for executing all safety activities
Salary: $107,484-$116,916 with annual bonus 20%
Schedule: Monday-Friday 6AM-5PM hours could vary and weekends as needed
Location: Lanham, MD
Health Benefits: Medical, prescription, dental, vision, flexible spending account (FSA), dependent care flexible spending account (FSA), health savings account (HSA)
Retirement/Investing:401K with a 5% match, Employee Stock Purchase Plan (ESPP)
Insurance: Employee Life Insurance, short and long-term disability, critical illness, hospital indemnity, accident insurance, spouse/domestic partner/child life insurance, accidental death and dismemberment
Other great benefits: Employee discounts, save on auto, home, and pet insurance, tuition reimbursement, paid vacation and sick time, 9 paid holidays and 3 paid floating holidays, paid leave for when you have a baby, adopt a child, or become a foster parent, legal services, identity theft protection, employee assistance program (EAP), adoption reimbursement benefit, FEDlogic, commuter benefits
Responsibilities
Key responsibilities include but are not limited to the following:- Uphold frontline employee safety through the adherence of Safety Policy compliance and the identification and execution of safety improvement opportunities.
- Own the execution and adherence to the brand and relevant standards for all branch processes related to customer service, fulfillment and safety.
- Oversee all direct report processes and accountability, to include hiring, retaining qualified team members and timely addressing of attendance/conduct/performance issues
- Partner with peers and general managers, regional operations manager to share best practices including upselling products and customer acquisition.
Qualifications
Qualifications:- Education: Bachelor's degree from a four-year college or university, or an equivalent combination of education and experience. Must include a minimum of 2 years in a District Manager-level role or equivalent leadership position.
- Customer Service & Operations: At least 2 years of experience in customer service and operations, preferably within a logistics, delivery, or field service environment.
- People Leadership: Minimum of 2 years of experience in hiring, coaching, and managing direct reports, including performance management and team development.
- Operational Management: At least 2 years of experience overseeing operational delivery processes, including workflow organization, safety compliance, and service execution.
- Strong understanding of safety policies and demonstrated commitment to fostering and maintaining a high-safety culture in operational environments
- Strong ability to work with a diverse customer base and operations department
- Extensive experience managing and operating a delivery process ideally within the CPG markets
- Ability to use sound judgement to weigh tradeoffs to arrive at a solution that works for all parties involved
- Has the acumen to always deliver exceptional customer service
- Ability to train, evaluate and coach direct reports
- Ability to analyze data for continuous improvement
If you're ready to embark on an exciting journey with Primo Brands, apply now!
