5+ years of experience in multi-unit operations or a related field
5+ years of senior leadership experience in a unionized environment
Strong financial acumen with P&L management experience
Post-secondary degree or diploma
Proven problem-solving and decision-making abilities
Ability to read and interpret RFPs and contracts
Experience managing remote, geographically dispersed teams
Responsibilities
Oversee the direction, coordination, and evaluation of assigned units
Establish effective client relations and communicate operational progress
Manage and develop subordinate supervisors and staff
Interpret financial reports and ensure compliance with regulations
Conduct audits to ensure adherence to company and agency standards
Investigate unit operations complaints and ensure quality control
Develop accurate financial performance forecasts for each unit
Benefits
Remote work flexibility
Professional development and coaching opportunities
Supportive company culture focused on employee relations
Opportunity to work with diverse teams across regions
Involvement in client negotiations and contract management
Dynamic work environment with challenges and growth potential
Full Job Description
Now, if you were to come on board as a Regional Director of Operations (remote camps), we'd ask you to do the following for us:
Responsible for the overall direction, coordination, and evaluation of assigned unit(s)
Establishes and maintains effective client and customer relations; identifies client's needs; communicates unit progress, operations problems, and new Company programs to client
Manages 6-20 subordinate supervisors and related indirect reports including interviewing, hiring, and training employees; planning, assigning, and directing work; conducting timely and meaningful performance appraisals; rewarding and disciplining employees; addressing complaints and resolving problems
Interprets financial reports for clients and ensures that clients are aware of current applicable government regulations
Conducts operation audits of regional units to ensure conformance with Company, government and accrediting agency standards and regulations; designs improvements to optimize financial performance and operational productivity; ensures adherence to company purchasing programs
Observes condition of facility when visiting sites for quality control purposes; investigates complaints regarding unit operation and effects satisfactory solutions
Develops and monitors development of realistic and accurate unit and district forecasts and ensures that each unit's financial performance meets Company and client expectations
Conducts and/or monitors customer, client and associate satisfaction surveys
In conjunction with the Regional Vice President, interprets and ensures compliance with policies, procedures, and guidelines to promote their consistent application within the district
Participates in the sales process by working with the pre-proposal study teams, aiding in presentations, preparing opening team schedules and coordinating/leading opening teams
Conducts client negotiations, renegotiates contracts and coordinates documentation of contract changes
Ensures consistent and equitable administration of human resources policies, procedures, and guidelines to facilitate effective employee relations and support the preferred employer focus; audits performance appraisals and associates' files; monitors Diversity action plans
Participates in the recruitment process for supervisory and area manager positions
Develops and coaches supervisory and manager associates to meet staffing and succession planning needs, as well as to ensure optimum utilization of district associates
Plans and conducts district meetings, making full use of support staff as needed
Maintains accurate records and documentation of client and associate meetings, discussions and activities
Think you have what it takes to be our Regional Director of Operations (Remote Camps)? We're committed to hiring the best talent for the role. Here's how we'll know you will be successful:
5+ years related experience and/or training in multi-unit responsibility, or equivalent combination of education and experience
5+ years of senior leadership experience managing, coaching, motivating and developing managers, preferably within a unionized environment
Strong financial acumen, including experience with P&L management, contracts, and forecasting, is required.
Post-secondary degree or diploma
Demonstrated ability to identify and analyze problems, find solutions and make solid decisions
Ability to read and interpret RFPs, contracts and service level agreements
Proven ability to manage geographically dispersed teams and complex operational portfolios is essential.
Demonstrated success in team development, client engagement, and operational excellence is important.
Familiarity with Indigenous partnerships, safety protocols, and compliance standards is a strong asset.
Willingness to travel frequently and work in remote environments remains critical.
Preferred backgrounds include leadership experience at organizations such as Dexterra, Hotel Brands (multi-site leadership), or energy sector field operations.
Strong verbal and written communication skills with the ability to speak effectively before groups of customers or associates, as well as prepare routine reports, presentations and correspondence
Proficient with MS Office including Word, Excel and PowerPoint
