Public Storage

District Manager

Public Storage • $105K — $121K *
Queens Village, NY 11429In-Person
Retail & Consumer Goods
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Ability to relocate for career growth
  • Strong background in developing high-performing teams in service-oriented roles
  • Proven record of achieving top performance metrics
  • Experience with operational audits and managing payroll budgets
  • Excellent communication and time management skills
  • Proficient in Microsoft Office Suite
  • Strong passion for sales and customer service
  • Bachelor's degree preferred
  • Availability to work some weekends during peak seasons

Responsibilities

  • Recruit, motivate, and retain front-line customer service employees
  • Communicate effectively and coach your team on customer service and sales strategies
  • Manage property physical assets, including maintenance and vendor oversight
  • Guide team in delinquent tenant processes to reduce delinquency rates
  • Conduct monthly property audits for safety and operational standards compliance
  • Create welcoming and well-maintained environments for customers
  • Utilize analytics to identify business trends and capitalize on growth opportunities

Benefits

  • Comprehensive group healthcare programs
  • 401(k) plan with a generous employer match
  • Paid time off
  • Monday through Friday work schedule
  • Extensive training and coaching opportunities to ensure success
  • Internal promotional opportunities across the U.S.
  • Compensation package with bonus potential and stock program participation
Full Job Description
As a District Manager, you're passionate about operational excellence, providing remarkable customer experiences and driving sales! You take pride in developing and leading an effective team; motivating them to achieve desired goals. Your leadership qualities give you the edge in successfully managing a portfolio of multi-unit locations and executing company strategies without compromising on customer experiences. If this is you, you are the leader we're looking for!

Job Description

Lead, Manage and Develop People, Brand Ambassador & Operational Excellence

Lead an Engaged Team:
  • Recruit, motivate and retain a dedicated team of customer facing hourly front-line employees
  • Drive your team with effective communication and provide coaching on customer service and sales strategies

Brand Ambassador & Operational Excellence:
  • Managing physical assets including repair and maintenance systems and processes, vendor management and cleaning standards.
  • Oversee delinquent tenant processes including auctions by coaching your team to reduce delinquency rates and improve customer retention.
  • Conduct monthly property audits and ensure operational standards and safety compliance are met.

Deliver Outstanding Customer Service:
  • Provide a welcoming and well-maintained environment to customers through your team, effective facility maintenance and vendor management
  • Address customer inquiries and concerns promptly in a professional manner

Grow and Maintain a Robust Business:
  • Drive business forward using analytics to identify trends, develop and implement strategies to capitalize on opportunities in your district.
  • Communicate effectively with customers, colleagues and team-members

BENEFITS:
  • $121,000 first year annual total compensation award opportunity including base, guaranteed bonus (paid quarterly), and restricted stock units.
    • Second year bonus potential increase to $20,000 performance-based bonus
    • Participation in company stock program that includes dividends paid quarterly
  • Internal promotional and career opportunities throughout the United States
  • Extensive training and coaching plans - we want you to succeed!
  • Comprehensive group healthcare programs
  • 401(k) with generous employer match
  • Paid time off
  • Monday thru Friday work schedule


Qualifications

Qualifications & Expectations
  • Relocation: future relocation ability is very important for growth. Successful applicants will have the ability to relocate for lateral and promotional opportunities.
  • Demonstrated leadership in building, developing and retaining high-performing teams of non-exempt employees in a retail, service, hospitality or related industry
  • Proven track record of top tier performance
  • Experience managing operational audits and payroll budgets
  • Exceptional communication and time management skills
  • Proficient in MS Office (Excel, Word, PowerPoint and Outlook)
  • Passion for sales and customer service excellence
  • Bachelor's Degree preferred
  • 6 work weekends (Saturday or Sunday, not both) per year required during peak season
  • Occasional travel required to other markets for support


Additional Information
  • All your information will be kept confidential according to EEO guidelines.
  • The Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance.

REFDMSD061-Queens

About Public Storage

Public Storage is a real estate investment trust that specializes in the acquisition, development, ownership, and management of self-storage facilities. The company operates thousands of self-storage facilities across the United States and Europe. Public Storage was founded in 1972 and is headquartered in Glendale, California.
Learn more about Public Storage
Size
5,800 employees
Market Cap
$49.1 billion
Industry
Real Estate & Construction
Net Income
$1.3 billion
Founded
1972
5 Year Trend
+5.9%
Revenue
$2.9 billion
NASDAQ
PSA
* Ladders Estimates

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