Job Description

PRIMARY DUTIES & RESPONSIBILITIES
• Oversee the operations and customer-facing personnel in all facilities of his/her region
• Champion safety and maintain a safe working environment for all employees
• Work closely with customer field representatives to effectively coordinate and execute the Cyclops Setting Tool pickup and delivery program at the customer's wellsite
• Complete incident investigations on any tool failures, report findings in a timely manner, and assist the technical department with root cause analysis investigations
• Control inventory cost and inventory management
• Directly manage the team that disassembles, cleans, inspects, rebuilds, and tests Fortress Cyclops Setting Tools per the applicable Fortress Work Instructions. Direct assist when necessary
• Actively works to successfully onboard new customers
• Reports all steps of the Fortress Cyclops Recycling Program through iFortress software
• Provide technical support to customers for Fortress Cyclops Setting Tools
• Ensures all necessary equipment and tools are available and maintained to perform all aspects of the job
• Ensure all new hires are onboarded, and are trained properly, including assigning mentors
• Coordinate tool needs between shop and upper management
• Ensure daily reporting is completed and conveyed to management and sales team
• Ensure pick-up/drop-off forms are correct, and follow-up with billing to the AR group in a timely manner
• Reviewing/ Managing Profit & Loss Statements their facility in coordination with the Fortress Operations Director
• Involved in interviewing, hiring, and firing of all subordinates
• Ensure housekeeping is kept up to highest standard every day
• Maintains the highest level of professionalism and works with honesty and integrity, maintaining Customer Service
• Any other duty, responsibility, or task as assigned by supervisor
• Responsible for all maintenance activities (company trucks, setting tool inventory, etc.)
• Identify, evaluate and implement optimization efficiency projects, while promoting a culture of continuous improvement.
JOB REQUIREMENTS
• Strong technical background working with downhole tools utilized in pump down operations, including wireline setting tools, frac plugs, and perforating guns
• Self-motivated and detail oriented
• Available to work weekends and holidays as needed to support customer field operations and workshop demands
• Excellent problem solving, interpersonal communication, and operational management skills
• Technical Sales experience is a plus
• Working knowledge of Windows 10 OS, and Microsoft Office
• Forklift training
• Proficiency with basic hand tools
• Ability to lift a minimum of 75 lbs
• Interpersonal skills including subordinate evaluation, motivation, and concise communication