The District Manager is responsible for overseeing the performance, operations, and execution of PAQ stores within an assigned region. This position provides leadership and direction to store management teams, drives sales and profitability, monitors inventory, labor, shrink, and operational results, and ensures stores maintain company standards for customer service, merchandising, safety, compliance, and overall store conditions. The District Manager conducts regular store visits, coaches and develops store leaders, identifies performance opportunities, and partners with operations leadership to implement strategies that improve consistency, efficiency, and business results across the district.
Essential Functions of the Position:- Oversee and manage multiple retail grocery store operations within the assigned district
- Drive sales, profitability, customer service, and operational execution across assigned stores
- Conduct regular store visits to evaluate merchandising, store conditions, safety, sanitation, inventory, and overall execution
- Review sales, labor, inventory, shrink, and operational results to identify opportunities and drive corrective action
- Coach, develop, and hold store management teams accountable for performance, execution, and leadership expectations
- Support staffing, succession planning, training, and performance management across assigned stores
- Ensure compliance with company policies, food safety standards, sanitation requirements, labor guidelines, and applicable laws and regulations
- Monitor labor planning, scheduling, payroll control, and productivity to support operational goals
- Execute merchandising, promotional, and marketing initiatives consistently across assigned stores
- Establish and maintain productive relationships with vendors, suppliers, and internal business partners
- Support resolution of escalated customer, associate, vendor, and operational issues
- Oversee general safety conditions and ensure equipment is kept in good operating condition
Knowledge:- Comprehensive knowledge of grocery retail operations, including merchandising, inventory management, sales forecasting, store conditions, and customer service standards.
- Knowledge of sales, labor, inventory, shrink, productivity, and operational performance metrics.
- Knowledge of food safety, sanitation, workplace safety, labor guidelines, and applicable laws and regulations related to grocery store operations.
- Knowledge of shrink control, loss prevention, inventory accuracy, and asset protection practices.
- Knowledge of POS systems, inventory management systems, labor/scheduling tools, reporting platforms, and core business applications, including Outlook, SharePoint, Excel, and Word.
Skills:- Strong leadership and people-management skills to guide store management teams, set clear expectations, coach performance, and drive accountability across assigned stores.
- Excellent verbal and written communication skills to interact effectively with store leadership, associates, customers, vendors, and internal business partners.
- Strong problem-solving and decision-making skills to identify root causes, resolve operational issues, address escalated concerns, and follow up on corrective actions.
- Strong organizational and time-management skills to manage multiple stores, competing priorities, store visits, follow-up items, deadlines, and reporting requirements efficiently.
Abilities:- Ability to develop and execute district-level action plans that support sales, profitability, labor, customer service, store conditions, and operational goals.
- Ability to analyze sales, labor, shrink, inventory, productivity, customer service, and market data to identify trends, make informed decisions, and drive corrective action.
- Ability to work in a fast-paced, multi-store retail environment, prioritize competing demands, make sound decisions under pressure, and maintain professional composure.
- Ability to motivate, mentor, coach, and develop store leaders and associates to foster accountability, collaboration, engagement, and consistent execution across assigned stores.
Physical Requirements:- Stand and walk for extended periods, typically 8-hour shifts.
- Lift and carry items up to 25 pounds frequently and up to 50 pounds occasionally.
- Perform repetitive motions such as reaching, bending, stooping, squatting, and handling products.
- Ability to handle and operate necessary equipment and tools.
- Good hand-eye coordination and manual dexterity.
- Maintain clear communication with customers and team members.
- Move quickly and efficiently to assist customers and manage workload.
- Maintain physical stamina to work in a fast-paced environment.
Work Conditions:- Work Hours: Ability to work flexible hours, including some weekends and holidays, as needed.
- Environment: Indoor, climate-controlled, with adequate lighting and ventilation.
- This position requires regular travel to different store locations
- Primary Work Stations: Work within the grocery store environments, which include various sections such as the sales floor, backrooms, and exterior areas.
- Dress Code: Professional and presentable attire as determined by store management, including a name tag, company-issued shirts, hats, jackets, or personal shirts that are black, burgundy, or blue, in good repair, and not faded.
- Exposure: May be exposed to moving mechanical parts and cleaning chemicals.
- Noise Level: Usually low to moderate, with occasional loud periods from customers, store announcements, and equipment.
- Interaction: Constant interaction with customers and team members in a fast-paced retail environment.
Minimum Qualifications:- Education: High school diploma or equivalent.
- Experience: 7+ years of experience as a Store Director is required.
- Certification to operate an industrial forklift truck/pallet jack/WAVE is required.
Job Title:
District ManagerLocation:
PAQ, Inc, Store Location, On-SiteReports To:
VP of OperationsEmployee Type:
Regular, Full-TimeExemption Type:
ExemptTravel Required:
YesPay Range:$122,000.00 - $280,000.00
Duties DisclaimerThis job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Responsibilities may change or be reassigned at any time based on business needs.
