High School Diploma/GED required; bachelor's degree preferred.
5 years of retail management experience; multi-unit management preferred.
Valid MO or IL driver's license and insurance required.
Excellent interpersonal and communication skills, including customer service and conflict resolution.
Strong time-management and organizational skills.
Proven leadership skills in decision-making and employee motivation.
Responsibilities
Achieve targeted sales and production quotas across retail stores.
Visit each store regularly to direct staff and assess operations.
Analyze departmental reports to monitor trends and progress toward goals.
Conduct quarterly store audits to uphold standards in pricing and quality.
Establish a culture of safety, ethics, and quality in the store environment.
Provide exceptional customer service to enhance retention and address issues promptly.
Coach employees on performance, including disciplinary actions for underperformance.
Benefits
Medical benefits for full-time employees working 30+ hours/week.
Dental and vision benefits available from the first of the month following hire for employees working 20+ hours/week.
Voluntary Life and AD&D Insurance available from the first of the month following hire for employees working 20+ hours/week.
403(B) retirement plan available on hire date for employees working 20+ hours/week, with employer match after one year.
401(A) retirement plan available on hire date for employees working 20+ hours/week.
PTO accrual up to 15 days based on hours worked.
Employee store discount and paid holidays.
Flexible schedules and career growth opportunities.
Full Job Description
Required Travel: 50% Position Type: Salaried Salary: $83,000 Bonus Potential: Up to $40,000.00
Qualifications
High School Diploma/GED required; bachelor's degree preferred.
5 years of Retail Management required. Multi-Unit Retail Management preferred.
A valid MO or IL state driver's license and insurance are required.
Excellent interpersonal and communication skills, including customer service, conflict resolution, and change management.
Strong time-management and organizational skills.
Leadership skills include quality decision-making, goal setting, and problem-solving using analytical, creative, and critical-thinking skills.
The ability to motivate and lead employees and hold them accountable.
Primary Duties/Responsibilities
Responsible for the successful achievement of targeted sales and production quotas for all assigned retail stores.
Make regular visits to each store location to follow the work progress and to direct, assist, and instruct staff on their methods, procedures, and performance standards.
Regularly review departmental reports and promptly analyze them to assess trends, monitor progress related to goals, and make recommendations for changes within the retail division.
Perform quarterly store audits to ensure consistency in standards of pricing, quality, safety, and store appearance.
Model core values to establish a culture with an understanding and commitment to safety, ethics, and quality within the store.
Provide superior internal and external customer service to ensure repeat donors, shoppers, and staff retention and de-escalate customer dissatisfaction quickly and effectively.
Coach and counsel employees concerning the performance of their job duties, including discipline up to and including termination.
Helps to identify and recommend employees with proven performance for advancement.
Attend or participate in various administrative and departmental meetings to coordinate activities, resolve problems, and discuss inter-related procedures, responsibilities, and services.
Safeguards company property and personal information from harm, damage, or theft.
Assist Human Resources or Risk Management in investigating theft, misappropriation, unethical/inappropriate behavior, or unauthorized possession of company property.
Must read, follow, model, and enforce all agency policies, procedures, and values.
Eliminates wasteful practices through process improvement.
Provide store coverage as necessary due to vacation schedules, terminations, etc.
Other duties as assigned.
Benefits
Individual and family medical benefits for full-time employees working 30 or more hours per week.
Individual and family dental and vision benefits on the first of the month following the hire date for employees working 20 or more hours week.
Voluntary Life and AD&D Insurance on the first of the month following the hire date for employees working 20 or more hours per week.
403(B) Retirement on date of hire for employees working 20 or more hours per week.
403(B) Retirement + Employer Match after one year of employment for employees working 20 or more hours per week.
401(A) Retirement on date of hire for employees working 20 or more hours per week.
