District Manager

Insomnia Cookies

$90K — $100K *
Food & Beverages
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of multi-unit regional management experience in relevant fields
  • 2+ years in a leadership role focused on customer service
  • Proven track record in hiring and coaching diverse teams
  • Strong grasp of supply chain, P&L, compliance, and HR principles
  • Excellent organizational, interpersonal, and problem-solving skills
  • Familiarity with baking or commercial kitchen equipment is advantageous

Responsibilities

  • Develop and implement regional strategies to meet stores' financial and operational goals
  • Address customer service challenges by leveraging team strengths
  • Collaborate on labor management with directors and store managers
  • Provide guidance on store operations and company policies
  • Drive top-line sales through effective team leadership
  • Cultivate a customer-focused culture across all locations

Benefits

  • Quarterly bonus compensation package
  • Comprehensive medical, dental, vision, and pet insurance
  • 401K plan with contribution matching
  • 3 weeks paid vacation plus sick time
  • 2 personal wellness days
  • Company laptop and commuter reimbursement
  • Free cookies for all employees
Full Job Description
As we grow our brand and community of Insomniacs, we are seeking to add a skilled District Manager to drive the performance success for 10-15 of our city and campus adjacent stores in our Southern California district. In this role, our DM's focus on driving top-line sales, hiring/retention, customer service training and strategic planning. You are a leader of leaders, developing diverse teams that know their markets, communities, and customers.

Comp & Perks:

A competitive base plus quarterly bonus compensation package, enrollment in the LTIP bonus plan, excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans, 401K with contribution match, 3 weeks paid vacation, paid sick time off, 2 Insomnia personal wellness days, company laptop, commuter reimbursement, free cookies (of course) and so much more!

Using your past leadership experience, you will:

  • Develop and execute regional support strategies that achieve each store's financial, operational and customer-service goals, while thinking outside the box to address each store's unique strengths and challenges.
  • Provide expertise on customer service challenges, team staffing, store operations and company policies & procedures.
  • Assist in effectively managing labor in conjunction with Director of Workforce Planning, regional support team and Store Operations Managers.


What we seek:

  • Minimum of 5 years of experience as multi-unit regional manager in the food & beverage, restaurant, hospitality, or retail industries.
  • 2+ years of leadership experience in a customer service-oriented role.
  • An innate ability to build, hire and coach a diverse part-time hourly staff.
  • In-depth knowledge of diverse business functions and principles (e.g. supply chain, P&L analysis, customer service, compliance, human resources).
  • Strong organizational, interpersonal and problem-solving skills.
  • Prior experience with baking/bakery equipment/commercial kitchen equipment, a plus!


$90,000 - $100,000 a year

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