6+ years of management experience in culinary or cleaning services
Undergraduate degree or diploma in integrated facilities management preferred
Excellent verbal and written communication skills
Demonstrated leadership with empathy and respect
Strong interpersonal skills with employees and clients
Familiarity with health, safety, and environmental management systems
Strong problem-solving and organizational abilities
Intermediate proficiency in Word, Excel, and Outlook
Willingness to travel about 40% of the time
Responsibilities
Lead all aspects of services and operations management
Negotiate mutually beneficial agreements with clients
Build and maintain strong client relationships
Align internal and client contact structures effectively
Communicate performance expectations and monitor results
Facilitate employee development and succession planning
Identify new sales opportunities within and outside existing clients
Oversee operational quality and compliance with safety standards
Manage budgets and financial reporting for accountability
Stay informed on industry trends and client events
Benefits
Provides opportunities for professional growth and development
Encourages a positive health and safety culture
Offers a structured approach to performance recognition and feedback
Supports personal development plans for career advancement
Provides a dynamic working environment with a focus on client satisfaction
Full Job Description
Job Description
Contract Management:
Leads every aspect of services and operations
Understands contractual terms and conditions
Negotiates agreements that are mutually satisfying
Client Relationships
Understands that client retention is embedded as a daily process through thoughtful action and attitude, utilizing the Tenacity Client for Life methodology
Ensures a visible Account-level presence to foster and maintain effective working relationship with all Clients
Establishes and maintains a professional, trusting and positive working relationship with clients
Aligns key Dexterra contacts with like positions or titles within the client organization and create a relationship matrix (Web of Influence)
People Management
Ability to communicate performance expectations, monitor and reward performance to ensure plans, goals and budgets are met
Develops and facilitates developmental experiences for effective job performance
Ensures Dexterra People have clarity of Vision and live our Values in the delivery of high quality services
Acts as a talent scout using networks to help identify, recruit and vet proposed Dexterra People or Subcontractors
Ensures succession plans are regularly reviewed and plans for career growth are supported by a personal development plan
Provides immediate performance recognition and feedback and as per Performance Discussion Cycle
Sales and Growth:
Identifies new opportunities to market and sell new products and services within existing clients or to new clients.
Has a strategic selling mindset and utilizes the Miller Heiman sales methodology and process
Stays abreast of trends in Client environments, economic and competitive forces, managing the Value Gap
Operational Expertise
Promotes and develops a positive health and safety culture and demonstrates visible health, safety and environmental leadership
Oversees management team to ensure strength of operations utilizing quality checks and other methods
Uses functional knowledge to advance Dexterra interests and provide expertise to the client organization
Inputs to and is accountable for annual budgets and review of P&L statements to meet account, division and company objectives
Financial management responsibilities include use of standards, variance analysis with key consideration for margins, productivity, capital and accounts receivables
Ensures that health, safety and environment management systems are implemented for the prevention, in so far as is reasonably practicable, of all injury, illness to employees and other persons, damage to assets, infrastructure and the environment
Ensures that all accounts comply with legislative, regulatory and code requirements
Managing Key Events
Stays up-to-date on key events such as account openings, client changes, management changes, crisis management, account closings and major client events that affect Dexterra and the client organization
Considers the impact of events and can best plan and implement activities to best position Dexterra to achieve a competitive business strategy
Qualifications
Minimum of 6 years of management experience leading a team that provides culinary or cleaning services
Undergraduate degree or diploma in one or more integrated facilities management services preferred
Excellent communication and presentation skills (oral and written)
Proven ability to lead others by demonstrating empathy, open-mindedness and respect
Ability to maintain excellent relations with People - employees, client and customers
Familiar with health, safety and environmental management systems
Strong problem solving and organization skills
Intermediate level expertise with Word, Excel and Outlook
Ability to travel between sites on demand, travel is required approximately 40% of the time
