Job Description🚀 Lead Claims Operations and Drive Growth Across Central Pennsylvania! 📈🚗Location: Harrisburg, PA 📍
Work Setup: Hybrid - Work From Home + Driving Role 🚗🏡
What We're Looking For 👥 5+ years of
supervisory or leadership experience
📝 5+ years of
insurance-related experience
📈 Strong
business development, team management, and operational leadership skills
🤝 Ability to
build client relationships and drive
revenue growthResponsibilities- Provides direction and supervision to adjusters and other district support staff.
- Recruits, selects, orients, hires, coaches, counsels, disciplines and evaluates performance of district employees.
- Assigns work ensuring balanced workload for employees in Service Center.
- Sets district objectives, monitors and appraises employee performance.
- Communicates and enforces ethical business practices and compliance with laws and regulations of jurisdiction.
- Maintains product quality through compliance with service standards and client instructions in addition to handling escalations.
- Monitors open case inventory and ensures proper and timely closing and billing of files.
- Completes file re-inspections and audits as requested.
- Establish and oversee clear objectives to all district staff with respect to open case inventory with proper and timely closing and billing of files.
- Assigns work ensuring balanced workload for employees in district.
- Establish and oversee clear objectives with respect to billed and unbilled inventory processes to meet business unit Days Sales Outstanding objectives.
- Monitors accounts receivable to encourage positive cash flow and to minimize aged accounts receivable.
- Monitors and improves efficiency of district operations.
- Establish market presence and identify revenue opportunities.
- Responsible for the development of a sales plan and coordinates local sales efforts with national and regional sales plans.
- Makes sales calls on potential and existing clients.
- Directs sales solicitation activities of others as required.
- Upholds and projects the corporate image by participating in industry organizations and functions.
- Evaluates and recommends continuing professional education of district personnel.
- Maintains personnel records and approves salary adjustments.
- Upholds the Crawford Code of Business Conduct at all times.
- Participates in special projects or performs duties in other areas as requested.
Qualifications- College degree or an equivalent combination of education and experience.
- 8 years of experience delivering services and supervising the delivery of services offered by the district; previous management experience desirable.
- Operations, process and technical knowledge.
- Management skills.
- Strong verbal and written communication skills.
- Good analytical ability and mathematical skills.
- Business development and sales skills.
- Ability to effectively manage, supervise, and develop employees.
- Ability to effectively manage a budget and the profit and loss of an operation.
- Thorough knowledge of services being delivered by branch office.
- Personal computer skills.
- Strong organizational and interpersonal capabilities.
- Must have or secure and maintain the appropriate license(s) as required by the state(s) at the adjuster/supervisory/management level.
- Must possess a valid driver's license.
- Must complete continuing education requirements as outlined by Crawford Educational Services.
- Additional courses may be required by jurisdiction for maintenance of license.
#LI-JC3 #LI-Hybrid
When you accept a job with Crawford, you become a part of the One Crawford family. And as part of the One Crawford family, we offer a comprehensive Total Rewards package to our employees to assist with their financial, health/wellness, continuing education/training and other needs:
- The Pay Range/Salary represents the anticipated low and high pay that may be offered for this position. To determine the actual offer, Crawford considers a wide range of factors including the candidate's previous experience and education, market rates, minimum pay requirements for the applicable jurisdiction, business segment, supply/demand, and scheduled hours.
- Bonus/Incentive Pay and other Performance-Based Rewards, if applicable.
- We offer a well-rounded benefits package that encourages wellness and helps our employees to be an educated healthcare consumer. The core benefits* offered include:
- Medical, Dental and Vision Plans
- Prescription Drugs
- HSA, HRA, and FSA Accounts
- Paid Holidays, Vacation and Sick Leave
- 401(k) Retirement Plan
- Tuition Assistance
- Paid Parental Leave
- Supplemental Health Benefits
Other Benefits currently available at no cost include: - Enhanced Mental Health Support
- Virtual Physical Therapy
- Caregiving Services
- Life Assistance Program
*The above information highlights some of the benefits currently available to eligible full-time employees.
- Training programs that promote continuous learning and career progression while enhancing job performance.
- Sustainability programs that give back to the communities in which we live and work.
- A culture of respect, collaboration, entrepreneurial spirit and inclusion.
