Work Location:Stratford, Ontario, Canada
Hours:37.5
Line of Business:Personal & Commercial Banking
Pay Details:$109,800 - $155,000 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:TD Agriculture Banking provides financial solutions to North American businesses. Our broad range of products and services allows us to meet the needs of our clients in every sector, providing customized solutions to build a strategy that's right for them now, and in the future.
Our quest to deliver a first-class Ag. banking client experience and to be "The Better Business Bank" in North America means TD better business bankers have a strong background in Ag. and finance, as well as the specific products they are responsible to sell and service.
They have keen insight into all their clients-their industry, products, finances, and markets. Better Ag. bankers demonstrate good judgment in people, businesses, and markets based on education, experience, "gut instincts" and "street smarts."
CUSTOMER- Leads the execution and achievement of the business's customer/partner experience targets, coaching and modeling appropriate behavior and executing on plans to continuously improve customer experience
- Acts as consultant to the team in resolving customer operational and credit issues to deliver a positive customer experience
- Champions use of the sales platform to build a robust understanding of our customers'/targets' needs, industries, and markets
- Leads and manages Relationship Managers and Account Managers in developing creative and competitive credit solutions that add value for our customers
- Sets service and control standards aligned to overall business objectives and oversees/monitors deliverables and results
- Develops and maintains relationships with internal and external partners for the purpose of delivering optimal customer service
- Constantly builds knowledge of the market, customers, and broader economic factors
- Develops and maintains center of influence strategies and relationships
- Identifies and responds to change in the business environment, establishing action plans to address customer issues and priorities
- Acts as the primary escalation point for significant risk matters/exceptions
- Identifies customer/prospect referral opportunities to internal Bank partners that meet customer needs
- Enhances TDBG brand by participating in network events
SHAREHOLDER- Contributes to the development and implementation of the business plan, goal setting, growth strategies, and coaching for the Unit
- Builds new relationships and deepens existing customer relationships by consistently following the commercial sales methodology and coaching the team to do the same
- Meets or exceeds business targets for the Unit
- Meets or exceeds Unit's shadow portfolio goals
- Coaches team members in assessing credit requests to determine risk and make appropriate recommendations to stakeholders/team members for structuring credit
- Ensures team refers the full range of products to existing and new customers to maximize returns and retention in line with customer risk profile
- Actively refers to other business partners within Business Banking and across TDBG and responds effectively to reciprocal referrals
- Ensures all staff are knowledgeable of and operate within applicable regulatory and compliance guidelines, policies, and procedures, and complete required training
- Protects the interests of the organization by identifying and managing risks, and escalating non-standard/high-risk transactions as necessary
- Ensures employees minimize operational and regulatory risk by complying with Bank and Industry Code of Conduct
- Maintains awareness of changing market conditions and relevant industry issues
- Maintains a culture of risk management and control aligned with risk appetite
Job Requirements- Leads the process of setting performance objectives for the team; tracks, monitors, and addresses/rewards performance in a timely manner
- Manages employees in compliance with all human resources policies, procedures, and guidelines of conduct
- Shares knowledge, information, skills, and subject matter expertise across the team; ensures timely communication and fosters strong working relationships
- Supports an environment where the team freely escalates business challenges and facilitates change through positive reinforcement
- Recruits to ensure a highly diverse, qualified workforce aligned to business objectives
- Establishes and fosters a cohesive team; promotes a fair and equitable environment and encourages achievement of common goals
- Acts as a brand ambassador for the business area/function and the bank, both internally and externally
Additional InformationEMPLOYEE / TEAM- Contributes to the development of business segment and/or enterprise functional strategic priorities within their area
- Develops annual and/or long-term plans and influences plans beyond their immediate area
- Responsible for overall team management, providing leadership and guidance
- Sets targets and objectives for the team and delivers results
- Grows team expertise to align with business/enterprise demand; assesses skills and enhances value delivered
- Leads a high-performing team; provides ongoing feedback, performance reviews, and development planning
BREADTH & DEPTH- Oversees, leads, and coaches a team of Agriculture Relationship Managers and Agriculture Account Managers while growing talent and developing capabilities
- Oversees credit management and sales functions for moderate to highly complex commercial accounts
- Provides coaching, mentorship, and guidance within area of expertise
- Manages and oversees discipline and strategy while aligning to enterprise best practices
- Acts as a strategic partner to leadership on portfolio management, profitability, and accountability
- Brings deep industry and enterprise knowledge, anticipating trends and identifying operational efficiencies and opportunities
- Participates in key strategic discussions related to roadmap, deliverables, and long-term goals
- Sets operational team direction and collaborates to execute on unit goals
- Focuses on longer-range planning (12 months or greater)
- Develops and implements innovative approaches to the sales process, including negotiation and account management strategies, and provides expert advice internally and externally
