Job Details

This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment.

Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail.

Manages day-to-day operations, customer service, and logistics activities to support timely execution and service continuity.

Develops operational plans, service frameworks, and process improvements aligned with business priorities.

Manages customer service performance and escalated issues to protect relationships and improve service outcomes.

Monitors service, operational, and financial metrics to identify trends and implement corrective actions.

Coordinates internal and external stakeholders to improve end-to-end service execution.

Manages hiring, coaching, and performance evaluation activities to build team capability.

Bachelor's degree in business administration, management, finance, human resources, operations, or a related field, or equivalent experience required.
Master's degree in business administration, management, finance, human resources, operations, or a related field, or equivalent experience preferred.

7+ years of experience in shared services, global business services, enterprise operations, finance, human resources, information technology, business transformation, or a related field required.
3+ years of experience in a management capacity required.

Certification in business transformation, change management, or process improvement preferred. Certified Project Management Professional (PMP) or equivalent certification preferred.

Knowledge of live animal transportation regulations and related compliance requirements.
Knowledge of operations, logistics, and customer service processes within a regulated service environment.
Knowledge of current logistics sector challenges, service requirements, and industry practices.
Ability to build and maintain productive relationships with clients and external stakeholders.
Ability to manage client expectations and support issue resolution during service disruptions.
Ability to analyze operational issues and implement corrective actions.
Ability to communicate clearly in written and verbal formats.
Ability to manage multiple priorities and adapt to changing workload demands.
Ability to use business systems and standard office software to support operations and reporting.
Ability to lead, coach, and develop employees in support of business objectives.
Ability to apply sound judgment, initiative, and professionalism in daily work.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Full time