This role is responsible for leading and managing sales teams and field operations within the assigned geographic area and/or designated location(s). The incumbent is responsible for developing strategy and tactics for driving install and service operational activities as well as the sales activities within the region and specified metropolitan areas /city markets /super branch. This individual will drive major culture change within local teams with a strong focus on connecting the field and sales teams as one team, as well as ensuring there is a strong focus on national account and local customer service, organic growth and delivering all P&L performance goals within their branches and city markets. These individuals provide leadership, strategic thinking, problem resolution, and staff management. They implement programs for driving continuous improvement, ensure marketing and sales plans are in place to achieve world class performance within their specified areas. A focus on achieving and promoting the Securitas culture to enhance overall business performance. Duties and Responsibilities - Develops, defines, communicates and executes the regional sales/install/service business plan in conjunction with Finance and the Area VP. - Develops and leads regional leadership team and ensure connectivity between both sales and operational functions. - Provides strong coordination and support between sales, field and national account central operations functions to ensure smooth and consistent scoping and execution of projects - Takes ownership for driving, institutionalizing and sustaining profitable business practice within the branches ensuring both field operations and sales incorporate it in their work. - Responsible for the overall P&L performance goals, metrics and budget of branches and city markets and takes appropriate steps and course corrections to ensure these are met. - Ensures branch leadership has the tools, metrics and understanding of these resources to achieve branch staff effectiveness, inventory accuracy, customer service optimization, productivity goals, and achieving WCT goals - Provides strong leadership and direction on cost controls especially in areas of tech labor, sub-contractor labor, sales overhead, overtime and project scoping enforcement - Ensures the local management team understands, enforces, communicates and is overall accountable to the EH&S safety program within the respective field operations and sales teams. - Implements & maintains a standardized, highly responsive technician and sales labor planning and staffing process to ensure goals, deadlines and revenue targets are met within his or her area. - Supports development and implementation of S&OP within Field Operations & Sales - Develops high performing leadership teams, talent base and bench strength - Drives plans, training & metrics for improving team performance, individual performance and development plans as well as taking action to eliminate non-performers - Continually drives to improve department processes to improve customer quality and branch efficiency - Maintains company property and documentation in accordance with established policies, handles proprietary information in the prescribed manner, and adheres to and supports Securitas, and regional policies and procedures including all safety requirements. - Drives ongoing employee recognition for performance utilizing our SECURITAS Electronic Security Reward & Recognition programs - Provides performance feedback to direct reports and sub-contractors. Ensures that annual, documented performance appraisals are completed and reviewed with all direct reports. - Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. Qualifications - 5+ years of experience managing regional operations, branch locations, and business unit performance, including P&L responsibility. - Demonstrated experience leading Project Managers and Installation Managers in a direct reporting structure. - Proven ability to oversee Service Technicians and Installation Technicians through indirect leadership while driving operational, customer, and financial results within the electronic security industry. - Strong leadership, interpersonal and influencing skills - Strong strategic and tactical thinking and execution abilities - Experience managing labor spend as a percentage of revenue - Demonstrated aptitude for problem-solving with an ability to determine solutions for customers - Experience with Microsoft Office (Word, Excel and PowerPoint) - Initiative and proactive thinking - Excellent verbal and written communication skills - Ability to travel as needed