What Will You Be Doing? Reports directly to the Sr. Manager of Dispatch and is responsible for supervising and coordinating Flight Dispatch and Central Load Planning operations on a shift basis to ensure safe, compliant, efficient, and reliable airline operations. Serves as an authority on Dispatch and Load Planning functions when making operational decisions and ensures constant and consistent communications across operational groups within System Operations Control (SOC).
Essential Functions- Manage daily maintenance of the dispatcher work schedule to include sick call coverage, shift trade processing, and overtime assignment in accordance with Company and Collective Bargaining Agreement policies, including management of adjustments in the payroll tracking system and approval of overtime.
- Maintain authority to ground any flight deemed necessary in the interest of safety or operational need.
- Oversee dispatchers in daily operations and act as focal point of Dispatch Resource Management to ensure positive flow of information within System Operations Control.
- Coordinate with the SOC Shift Manager while on duty and assist with the operation and execution of the daily flight schedule.
- Act as company liaison to Air Traffic Control, to include slot swapping and slot optimization for the airline.
- Coordinate with ATC System Command Center Tactical Customer Advocate to mitigate delays and other impact from terminal and airspace flow control programs.
- Maintain high awareness of system weather and Air Traffic Control concerns that may generate operational impact. Analyze the impact potential and develop recommendations to both the SOC Shift Manager and Dispatchers to minimize impact to flight operations.
- Actively monitor dispatch workload and desk balance of flight releases. Re-distribute flight workload as needed, particularly in times of irregular operations.
- Manage routine audits and quality control monitoring to ensure standardization and compliance of the Dispatch and Load Planning products.
- Supervise Aircraft Dispatchers in performance of their duties to include company policies, procedures, and Federal Aviation Regulations.
- Coach, council, and discipline up to and including separation of employment as applicable.
- Coordinate the execution of departmental fuel savings initiatives to include programs such as standard and contingency fuel policies and cost indexing, as well as other company initiatives such as EWINS and the Safety Management System.
- Oversee Load Planners in daily operations including workload balancing, tracking of planned COMAT and AOG cargo, and compliance with weight and balance impacting MELs.
- Provide and develop classroom and on-the-job training of Aircraft Dispatchers and Load Planners, including giving competency checks as necessary.
- Maintain authority to exercise management level financial decisions and commit funds as needed.
- Evaluate, draft, and recommend changes to department internal policy/programs as needed to improve overall department performance or maintain regulatory compliance.
- Participate as a member of the Dispatch SMS Data Analysis Group as assigned.
- Act on behalf of the Sr. Manager, Dispatch in periods of his or her absence.
Other Functions- Leadership and team building.
- Assist in testing Dispatch or Load Planning system upgrades and new features.
- Assist in Dispatch and Load Planning record keeping requirements.
- Serve as Company representation on the Dispatch Labor-Management Scheduling Committee.
- Assist in the hiring of Aircraft Dispatchers or Load Planners.
- Monitor, manage, and develop direct report employees.
Qualifications- Must possess and maintain an FAA issued Aircraft Dispatcher certificate.
- Minimum two (2) years of aircraft dispatch experience; five (5) years of dispatch experience are preferred.
- High School Diploma (or equivalent) required; Bachelor's degree in an aviation or management field preferred.
- Supervisory or management experience preferred.
- Ability to work shifts, weekends, holidays, and overtime as required.
Knowledge, Skills and Abilities- Ability to make informed, educated decisions in a fast-paced, high-stress work environment.
- Ability to clearly and professionally communicate across multiple internal company departments and external groups.
- Ability to achieve and maintain company dispatch qualification.
- Maintain a high degree of attention to detail and self-evaluation in performance of duties.
- Proven ability to multitask and prioritize multiple concurrent issues while ensuring safety of flight operations.
- Excellent computer skills.
- Strong leadership skills.
- Highly motivated.
Equipment OperatedStandard office equipment, including PC, copier, fax machine, printer
Work EnvironmentTypical office environment, adequately heated and cooled. Flexibility to work rotating shifts, weekends, and holidays required.
Physical EffortGenerally, not required.
Supervision ReceivedGeneral Direction: The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments.
Positions Supervised- Aircraft Dispatchers
- Central Load Planning Coordinators
Salary Range: $90,094 - $120,000 Annually
Please note this posting will expire on or before 9/11/26.Workplace PoliciesDisclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change.
