Line of Business: Service & Support
Position OverviewAs a Ready-Mix Concrete Dispatch Manager, you will lead the dispatch function for Heidelberg Materials' New York ready-mix operations, driving safe, efficient, and customer-focused delivery performance while providing strategic leadership, workforce planning, and operational oversight across the business.
What You'll Be Doing- Lead daily dispatch, scheduling, and logistics activities supporting ready-mix operations across New York State.
- Manage and develop a team of dispatch, scheduling, and customer service professionals while fostering a culture of accountability, teamwork, and customer focus.
- Optimize driver scheduling, fleet utilization, and resource planning to improve operational efficiency and service reliability.
- Monitor performance metrics and identify opportunities to improve productivity, customer service, workforce planning, and operational effectiveness.
- Partner with plant operations, sales, customer service, and transportation teams to proactively support business needs and resolve operational challenges.
What We Are Looking For- Experience leading dispatch, logistics, transportation, fleet, or operational teams in a fast-paced environment.
- Strong analytical, organizational, and decision-making skills with the ability to balance competing priorities and solve complex operational challenges.
- Proven ability to manage staffing, scheduling, and resource allocation while maintaining high levels of customer service.
- Experience within ready-mix concrete, aggregates, asphalt, construction materials, or a related industrial logistics environment is strongly preferred.
- Proficiency with dispatch, transportation, scheduling, or other operational management systems.
Work Environment- 100% On-site role requiring hands-on involvement with dispatch operations and team leadership.
- Primarily office-based position located in Pavilion, NY, supporting ready-mix operations throughout New York State.
- Fast-paced operational environment requiring frequent communication with drivers, customers, plant personnel, and business leaders.
- Regular daytime schedule with flexibility to support operational needs and occasional off-hours or weekend activities.
What We Offer- Competitive base salary ($86,850 - $108,500) and participation in our annual incentive plan.
- 401(k) retirement savings plan with an automatic company contribution as well as matching contributions.
- Highly competitive benefits programs, including:
- Medical, Dental, and Vision along with Prescription Drug Benefits
- Health Saving Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA)
- AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance
- Paid Bonding Leave, 15 days of Paid Vacation, 56 hours of Paid Sick Leave and 10 Paid Holidays
