As an IDI disability claims analyst you will secure and analyze claim information to make disability claim decisions, including complex and high liability claims while also delivering excellent and timely customer service.

• Investigate, secure, and analyze information pertaining to claimants' medical condition, occupational demands, work earnings, business income/expenses, insured status, and other policy provisions to accurately determine eligibility for disability benefits.

• Evaluate the insurance application for accuracy and consistency, engaging Underwriting, Legal, and other teams as needed.

• Work in partnership with medical, vocational, and financial resources supporting a thorough and consistent claim evaluation.

• Make and communicate disability approval decisions and issue correct benefits.  

Skills and Background You’ll Need

Education: Bachelor’s degree is preferred but in lieu of degree, IDI claims experience may substitute. 

Experience:

• A minimum of 3+ years of disability claims processing experience with at least 2 years of IDI specific claims experience.

• Ability to understand and interpret all claim evaluation materials such as contract language, medical records, financial records and legal correspondence.

• Experience acting as a liaison with underwriting, reinsurance carriers, sales, private investigators, etc.

• Recognize, understand and respond to situations involving potentially fraudulent activity and/or litigation to ensure a defensible file. 

• Effectively identify and prioritize critical objectives focusing on high impact components.  Provide effective leadership.

Key Behaviors of a Successful Candidate

• Taking action: Independently drives work forward and takes responsibility for achieving job requirements, tasks and objectives.

• Customer focus: Displays an interest in the customer by trying to understand their concerns and issues; draws on customer insight to help others with how to best meet current and future customer needs.

• Improvement mindset: Sees old problems and status quo as opportunities to improve; identifies opportunities to improve team performance.