DIS-TRAN Pacakged Substations is currently looking for a Program Manager to join their team in Pineville, Louisiana.The Program Manager is responsible for managing and growing long-term customer relationships while ensuring the successful execution and coordination of customer programs. This role serves as the primary customer advocate and strategic partner following project handoff from Business Development.Working at the intersection of Business Development, Operations, and Project Management, the Program Manager is responsible for driving customer retention, supporting account growth, coordinating strategic initiatives, and ensuring alignment between customer expectations and operational execution.This position requires strong communication skills, business acumen, organizational leadership, and the ability to build relationships across multiple levels within customer organizations. The Program Manager must maintain a proactive approach to customer engagement, operational coordination, continuous improvement, and future pipeline planning.ESSENTIAL DUTIES AND RESPONSIBILITIES:Customer Relationship & Program Management
- Serve as the primary point of contact for assigned program-managed customer accounts.
- Develop and maintain strong customer relationships focused on long-term partnership, retention, and growth.
- Lead customer meetings, strategic reviews, facility tours, presentations, and program discussions.
- Coordinate and manage customer retention and developmental growth campaigns through HubSpot CRM.
- Track customer engagement, organizational structures, and key decision-makers to support strategic account management.
- Create individualized customer engagement strategies tailored to specific stakeholders and customer needs.
- Monitor customer satisfaction and proactively address risks, concerns, and escalations.
Program Coordination & Strategic Alignment
- Act as the liaison between Business Development, Project Management, Operations, and Technical Teams.
- Coordinate program-level communication to ensure alignment between customer expectations and project execution.
- Support strategic initiatives requiring cross-functional coordination across multiple departments.
- Assist in planning and forecasting future pipeline opportunities for assigned accounts.
- Track overall program health, timelines, deliverables, and customer commitments.
- Support installation planning, operational coordination, and customer communication throughout the project lifecycle.
Continuous Improvement & Account Oversight
- Lead and coordinate lessons learned reviews following project completion.
- Involvement in tracking and management of NCRs (Non-Conformance Reports) and customer-related improvement actions.
- Drive continuous improvement initiatives focused on customer experience, communication, and operational execution.
- Identify account expansion opportunities and collaborate with Business Development on growth strategies.
- Maintain accurate customer documentation, activity tracking, and communication records within HubSpot CRM.
Travel & Customer Engagement
- Travel as needed to support customer meetings, project milestones, conferences, facility visits, deliveries, and relationship-building activities.
- Maintain strong in-person customer relationships to support long-term account success and partnership growth.
EDUCATION AND EXPERIENCE:- 5+ years of experience in program management, customer success, account management, project management, or related customer-facing roles.
- Experience in industrial, manufacturing, engineering, construction, or other technical environments.
- Strong understanding of customer relationship management, business development processes, and commercial operations.
- Demonstrated ability to manage complex customer accounts with multiple stakeholders and changing priorities.
- Proven ability to lead customer-facing meetings, presentations, and strategic discussions.
- Strong organizational, communication, and problem-solving skills.
- Ability to work cross-functionally with Business Development, Operations, Engineering and Design, Project Management, and Technical Teams.
- Experience utilizing CRM platforms such as HubSpot preferred.
- Strong attention to detail with the ability to manage multiple priorities simultaneously.
- Ability to analyze customer needs and translate them into actionable plans and strategies.
- Willingness and ability to travel up to 25-50% as business needs require.
DIS-TRAN Packaged Substations is proud to be ISO-9001:2015 and ISN Certified.
