Job DescriptionLead the analytics and customer experience insights strategy for Wealth and Wholesale, converting complex, multi-source data into
decision products that drive revenue growth, client deepening, and business performance.
This role operates as a
strategic partner to senior leadership, owning high-visibility insight platforms and shaping how data is translated into decisions across the organization. You will play a critical role in advancing
AI-enabled, insight-driven decisioning, while establishing a consistent, trusted view of performance and client behavior.
What You'll Do- Define and lead the analytics and CX insights strategy, setting roadmaps, standards, and priorities across WCIB
- Own and scale executive insight products (e.g., Leadership Insights), ensuring they are decision-ready, highly adopted, and embedded in business workflows
- Serve as a trusted advisor to senior leaders, delivering concise, actionable insights that directly influence strategy and performance
- Integrate customer experience (VOC), behavioral, and operational data into a unified view of client and business performance
- Drive performance analytics across acquisition, deepening, retention, and portfolio management-linking insights directly to growth and efficiency outcomes
- Establish and reinforce trusted, consistent data and metrics across enterprise systems, improving transparency and confidence in decision-making
- Lead the shift from traditional reporting to scalable, insight-led products that enable faster, more effective decisions
- Advance AI-enabled insights, automation, and modern analytics capabilities to improve speed, scale, and impact
- Reduce duplication and increase reuse of analytics assets, driving consistency and efficiency across teams
- Partner across analytics, engineering, CX, and business teams in a matrixed environment to ensure alignment, scalability, and enterprise-ready solutions
- Build and develop high-performing analytics teams, fostering a culture focused on outcomes, ownership, and continuous improvement
What You BringRequired Qualifications- 12+ years leading analytics or data teams in complex environments
- Proven experience influencing senior executive decision-making through data and insights
- Track record of building and scaling analytics products and insights capabilities
- Strong grounding in data visualization, data ecosystems, and governance
- Exceptional executive communication and storytelling skills
Preferred Qualifications- Experience in Wholesale/Commercial Banking, Payments, or Wealth
- Exposure to AI/ML or GenAI-driven analytics
- Experience operating in matrixed, enterprise organizations
Technical Leadership ExpectationsFluency across modern analytics and data ecosystems, with the ability to guide teams in delivering
scalable, production-grade analytics solutions:
- Advanced data visualization (Power BI or similar), translating complex data into executive-ready insights
- Strong SQL and data engineering fundamentals, including data modeling and pipeline development
- Experience with cloud-based data platforms (e.g., Databricks, Snowflake, Synapse) and modern data architecture
- Familiarity with data movement and transformation tools (e.g., Alteryx, Azure Data Factory)
- Applied analytics mindset with working knowledge of Python, data science, and machine learning concepts
- Understanding of GenAI applications in analytics and decision-making
- Knowledge of data governance frameworks (data quality, lineage, metadata)
- Familiarity with modern development practices (Git, CI/CD, testing)
Why This Role MattersThis role defines how WCIB uses data to make decisions. By establishing a
single, trusted view of performance and clients, you'll enable leaders to move faster, act with confidence, and focus on the highest-impact opportunities.
Success in this role means delivering
highly adopted, business-embedded analytics products that drive measurable impact-improving revenue, client experience, and operational efficiency while scaling how insights are produced, shared, and acted on.
The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.This position is not eligible for visa sponsorship.Benefits:Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Review our full benefits available by employment status here.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $149,515.00 - $175,900.00
Posting may be closed earlier due to high volume of applicants. 
