SUMMARY
The
Director of VBC Market Operations serves an operational leader accountable for driving the day-to-day performance of US Renal Care's value-based care programs. The Director builds and manages relationships with nephrologists, nephrology practice staff, and dialysis clinic teams. The Director collaborates internally with clinical, analytics, and other leaders to develop and drive strategies that deliver improved outcomes and reduced costs. The Director must be able to work effectively and collaboratively across all key internal and external stakeholders. They are comfortable in, and thrive in, ambiguous, fast-paced start-up environments.
Essential Duties and Responsibilities include the following. Other duties and tasks may be assigned.
- Develop a deep understanding of key requirements of value-based care programs within USRC.
- Identify, develop, and manage key performance metrics to measure performance of providers related to their value-based contracts.
- Collaborate with US Renal Care Clinical, Finance, Analytics, and other leaders to develop initiatives that improve clinical and financial outcomes, and lead implementation of those with physician practices and dialysis clinics.
- Collaborate with provider group physicians and their practice staff to develop and implement operational and clinical process improvements to help providers achieve higher performance in value-based care programs.
- Own the financial, clinical, and quality performance of practices within the market.
- Work collaboratively with analytics, technology, and care teams to design and document new processes, workflows, and tools.
- Effectively work in a matrixed organizational structure in which you lead with influence, collaborating across various internal and external teams to achieve success in value-based care programs.
- Be comfortable effectively navigating ambiguity to create new approaches and solutions with internal and external partners.
- Actively promote GUEST customer service standards; develop effective relationships at all levels of the organization.
- Participate in team concepts and promote a team effort; perform duties in accordance with company policies and procedures.
- Regular and reliable attendance is required for the job.
Qualifications/Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Requirements include:
- Bachelor's degree required, master's degree in related field (e.g., MBA, MPH, MHA) preferred
- Minimum of eight years of experience in health care preferred
- Management consulting and/or process improvement backgrounds preferred
- Experience in a start-up environment preferred
- Experience with value-based care programs preferred
- Experience managing physician relationships required
- Advanced Excel and PowerPoint skills required
- Travel required up to 50% of the time, with periods of more and less travel
- Ideal candidate is located in Hawaii, preferably on the island of Oahu)
