Job Type
Full-time
Description
Position Overview:The Director, Training & Development designs, builds, and standardizes training and development programs across TrueScripts, with an initial focus on onboarding and frontline role readiness. Reporting to the VP of Organizational Excellence, this role creates a structured, scalable approach that aligns learning with workflows, quality standards, and performance expectations while partnering with leaders to integrate training into daily operations, key initiatives, and organizational growth.
Key Responsibilities:Training & Development Strategy
- Design and build a standardized training and enablement framework across the organization
- Establish structured onboarding and role-based development programs, beginning with frontline operations
- Define clear training timelines, milestones, and expectations to ensure role readiness and consistency
- Develop scalable approaches that support both new hire onboarding and ongoing team member development
Standardization and Process Ownership
- Evaluate current training and onboarding practices to identify inconsistencies, gaps, and inefficiencies
- Create and implement standardized processes, documentation, and development materials across teams
- Establish governance and accountability for training ownership, updates, and execution
- Ensure development efforts align with operational workflows, system processes, and quality expectations
Content Development and Resource Alignment
- Partner with subject matter experts to develop clear, consistent training content, job aids, and resources
- Identify gaps in existing documentation and facilitate creation or sourcing of needed materials
- Ensure all development content reflects current processes, systems, and best practices
- Support creation of role-specific development pathways aligned with functional expectations and career progression
Performance Development and Measurement
- Implement tools and systems to track onboarding progress, training completion, and development effectiveness
- Define key metrics such as time to proficiency, training consistency, and performance outcomes
- Partner with Quality Assurance and Continuous Improvement teams to assess impact and identify improvement opportunities
- Continuously refine programs based on feedback, performance data, and operational needs
Cross-Functional Collaboration
- Partner closely with leaders across Member Care, Client Success, and other departments to ensure training aligns with real-world responsibilities
- Collaborate with Organizational Excellence, Quality Assurance, and Continuous Improvement to support process consistency and performance improvement
- Provide guidance to leaders and managers on how to effectively deliver and reinforce training and development
- Support organizational change initiatives by integrating training and development into process updates and system enhancements
Requirements
- Bachelor's degree or equivalent experience preferred
- 5+ years of experience in corporate training, organizational development, or operational development
- Demonstrated experience building or significantly improving training or development programs, particularly in environments without established structure
- Experience in healthcare, pharmacy benefit management, or related environment preferred
- Strong ability to create scalable processes and bring consistency to decentralized practices
- Experience working cross-functionally and influencing without direct authority
- Strong organizational, project management, and problem-solving skills
- Excellent communication skills, including the ability to translate complex processes into clear, actionable content
- Experience with learning management systems (LMS), training tracking tools, or similar platforms preferred
Key Competencies:- Corporate training and development strategy
- Process design and standardization
- Continuous improvement mindset
- Cross-functional collaboration
- Project management
- Performance development
- Communication and content development
- Data-driven decision making
- Change management
- Attention to detail
