Geico

Director, Training and Compliance

Geico$113K — $212K *
Katy, TX 77449In-Person
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree required.
  • 5+ years of relevant training and compliance experience.
  • Strong leadership skills with the ability to build and develop a team.
  • Proven experience in multi-modal learning delivery methods.
  • Demonstrated capability in audit and curriculum development.
  • Ability to analyze qualitative and quantitative data to inform training strategy.

Responsibilities

  • Build and develop IA-focused training teams in collaboration with Corporate L&D.
  • Lead execution of basic and ongoing IA training strategy and deployment.
  • Identify needs in IA training programs and devise tailored solutions.
  • Audit existing training curriculum, adjusting for IA-specific requirements.
  • Develop effective training delivery methods across different IA segments.
  • Manage selection and development for line trainers and regional training management.
  • Measure training effectiveness to drive agent productivity and customer service.

Benefits

  • Diversity and Inclusion opportunities in training development.
  • Support for ongoing professional development resources.
  • Collaboration with various departments to enhance training efficacy.
  • Access to resources for efficient operations through budget management.
  • Involvement in shaping the training landscape of Independent Agencies.
Full Job Description
GEICO is seeking a Director, Training and Compliance. Under the direction of the Sr Director, Sales Enablement, this person will direct the activities of Independent Agency (IA) training and operations to develop and build a high-performing IA team. LEADS the development, implementation and execution of the IA training strategy. The strategy applies to both: IA Channel employee onboarding to add curriculum and material for the unique needs approach of IA channel and build agent training strategy as a GEICO differentiator, positioning our products, services and team vs competition to win considerations. The end result is an IA training strategy that DRIVEs engagement, quote activity and written premium growth. Essential Functions: • Builds and/or develops a training team designed to focus on the needs of Independent Agency (IA) channel while partnering with Corporate L&D to align strategy and resources. • Leads and coordinates the development and effective execution of the basic and ongoing IA Training strategy and deployment with both internal team and agency plant. • Identifies needs within IA training programs for both audiences and creates solutions to support each audience. • Audits exists training curriculum and adjusts content, materials, and delivery methods to fit the unique needs and approach of the Independent Agency (IA) audience. • Develop effective multi-modal delivery methods and learning journeys to meet different IA segmentations including but not limited to National Accounts, new agency staff, and commercial specialists. • Works with regional training management to manage an effective selection and development process for line trainers and regional training management. Works with Senior Directors, Product, Corporate Learning to execute training strategy. • Manages qualitative and quantitative research projects to provide insight into root causes of key sales and service performance problems and works with regional management to initiate actions to improve productivity, quality, and customer service through training. • Measure effectiveness through post-training production lift, behavior change, utilization, and engagement to drive agent readiness and productivity. • Communicates and coordinates Diversity and Inclusion assignments and expectations to leadership. Coordinates with Diversity and Inclusion department. • Prepares department business plans, staffing projections and budgets. Requisition supplies and materials necessary for efficient operation. • Reviews plans and budgets periodically to achieve cost reduction where possible. • Assists sales team and managers in staff readiness by creating a blueprint of IA specific training. Must have the following education and experience: • Bachelors degree Annual Salary $113,775.00 - $212,175.00 The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate's work experience, education and training, the work location as well as market and business considerations. At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

About Geico

GEICO (Government Employees Insurance Company) is an American auto insurance company with headquarters in Chevy Chase, Maryland. It is the second largest auto insurer in the United States, after State Farm. GEICO is a wholly owned subsidiary of Berkshire Hathaway that provides coverage for more than 24 million motor vehicles owned by more than 15 million policy holders as of 2017. GEICO writes private passenger automobile insurance in all 50 U.S. states and the District of Columbia. The insurance agency sells policies through local agents, called GEICO Field Representatives, and over the phone directly to the consumer, and through their website.
Learn more about Geico
Size
40,000 employees
Industry
Founded
1936

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