Position Overview:The Director, Ticket Operations is responsible for overseeing the accuracy of the day-to-day management of ticket operations for the Washington Mystics and Capital City Go-Go and assisting with ticket operations for the other MSE teams. Additionally, this position will also work to keep Monumental at the forefront of new ticketing technologies.
Are you a ticket operations professional with outstanding collaboration skills and a passion for sports? Apply today! We would love to hear from you!
Responsibilities:- Build, schedule, and maintain events and inventory for all Washington Mystics and Capital City Go-Go events.
- Organize and coordinate all ticket presales, on sales, and special ticket offers.
- Process Full Season, Partial Plan, and Group Sales ticket orders ensuring accurate pricing and package configuration.
- Process payments for ticket orders.
- Support Sales and Marketing initiatives for driving ticket sales.
- Coordinate distribution of tickets via mobile delivery, mail, text, will-call, and expedited shipping methods.
- Oversee management of ticket inventory.
- Work 50-60 games in box office each year across MSE team seasons.
- Provide remote support during Capital City Go-Go games for box office needs.
- Provide gameday support on all ticketing needs for home and road team players.
- Use Ticketmaster platform including, but not limited to - Archtics, Account Manager, TM1, and TM Host.
- Manage and reconcile ticket sales revenue.
- Submit financial reports as required internally and externally for the Washington Mystics and Capital City Go-Go.
- Work with Accounting on settlements for all home games throughout the season, and final year end settlement following conclusion of the season.
- Collaborate with third-party vendors and use their resources to improve the company's ticket operations.
- Lead hiring, training, and retention of Ticket Operations staff.
- Other duties as assigned.
Minimum Qualifications:- Bachelor's Degree.
- 3+ years related team sports experience.
- Experience with Archtics ticketing system.
- Proficient in all Microsoft Office products, primarily: Excel and Word.
- Outstanding written and verbal communication skills.
- Ability to multitask and maintain business relationships in a professional and confidential manner.
- Excellent time management and interpersonal skills.
- Strong attention to detail is required.
- Flexibility to work evenings, weekends, and holidays as needed.
Pay Range: $90k - $95k
USD.Benefit Eligibility: This role is eligible to participate in health and welfare benefits.
