Director, Technology OperationsWhat this job involves - The JLL Bank of America Account is looking for a leader to manage our Technology operations. This role must focus on client success, service level reliability and relationship management excellence by proactively anticipating, escalating and resolving technology issues. A strong focus on process optimization will be required and this leader will be expected to develop a high performing team that is highly fluent in the technical aspects of maintaining the ongoing operations
- Manages all Bank of America technology compliance activities including security scanning, and disaster recovery testing
- Responsible for incident management activities for the account
- Coordinates troubleshooting, support, and service for systems, equipment and networks when necessary
- Manages provisioning and user access reporting
- Organizes and executes the steps required to onboard new systems to the account
- Coordinates the interfacing strategies between JLL and client systems
- Responsible for hardware provisioning and support for JLL BofA account associates
- Coordinates the accounts relationship with our Technology Support Center (software support)
Sound like you? To apply you need to be:- Technically proficient in both IT and Business Intelligence operations
- Have demonstrated experience improving and optimizing processes to ensure consistent success
- Must have strong analytical and problem-solving skills
- Be capable of building a high performing team, mentoring others for success and driving a team to succeed
- Experience with Microsoft Business Intelligence stack (SharePoint, PowerPivot, PowerView, SSRS), Tableau, or similar is highly desired
- Must be results driven and have outstanding customer service skills - including demonstrated ability to analyze, act, and implement to ensure desired results are achieved
- Experience with Bank of America and JLL technology environments is highly desirable
Education Credentials- This position requires a bachelor's degree in addition to a broad range of business experience acquired through previous work experience
- MBA or similar post-graduate studies is preferred
- Additionally, the candidate should have 5+ years of industry experience acquired through previous work experience
What you can expect from us :
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
We can't wait to see where your ambitions take you at JLL. Apply today!
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Estimated compensation for this position:128,600.00 - 165,000.00 USD per year
This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
Location:Remote -Charlotte, NC, Chicago, IL, Dallas, TX, Jacksonville, FL, New York, NY
If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
Accepting applications on an ongoing basis until candidate identified.
