Director, Technician Resource Center (TRC)

Location: Orlando, FL | Full-Time | Pay Range: $88,000-$106,000 per year (Based on experience and qualifications)

As Director of the Technician Resource Center (TRC), you'll lead the operation that makes that happen. You'll shape workforce strategy, guide a high-performing team, and ensure every production has the talent it needs to deliver exceptional experiences.
Why This Role Matters

Every successful event depends on people. This role sits at the center of that equation.

You'll oversee the planning, scheduling, and deployment of technical talent across multiple disciplines while balancing business priorities, workforce development, operational efficiency, and cost management. Your leadership will help ensure our teams are prepared to execute everything from routine productions to our most complex live events.
What You'll Do
Lead workforce strategy

• Guide the overall direction of the Technician Resource Center, overseeing scheduling, technician assignments, contractor coordination, and workforce planning.
• Build labor deployment strategies that balance technical expertise, operational efficiency, and labor costs across Audio, Video, Lighting, LED, and Media disciplines.

Develop high-performing teams

• Lead and mentor the TRC team, providing direction, coaching, and accountability while supporting professional growth.
• Foster strong collaboration across technical and operational teams to ensure consistent execution and service excellence.

Drive operational excellence

• Oversee scheduling systems, technician databases, workforce certifications, and labor planning tools to improve visibility and decision-making.
• Identify opportunities to improve processes, automate workflows, and strengthen data-driven workforce planning.

Partner across the business

• Collaborate with Production, Show Services, Project Managers, Accounting, and Human Resources to forecast staffing needs, respond to changing production requirements, and support technician development.
• Help ensure contractor documentation, onboarding, and compliance processes remain accurate and current.

Improve business performance

• Support labor reporting, reconciliation, and workforce analytics that help leaders make informed operational and financial decisions.
• Strengthen vendor relationships while helping the organization scale its technical workforce to meet future demand.

What You Bring

You'll thrive in this role if you bring:

• 5 to 7 years of experience in workforce coordination, operations, or event logistics.
• 3 or more years of leadership experience in scheduling, labor planning, or technical services.
• Experience in live event production, audiovisual, or entertainment technology (strongly preferred).
• Knowledge of labor management systems such as Mertzcrew, R2, or Live Event Quote.
• Experience managing contractor relationships and compliance documentation.
• The ability to make thoughtful decisions in time-sensitive environments while balancing multiple priorities.
• Strong leadership, communication, and cross-functional collaboration skills.

Why You'll Love It Here

This is an opportunity to influence how one of the industry's leading event technology companies plans and deploys its most valuable resource: its people.

You'll work alongside experienced professionals, help shape workforce strategy, improve operational systems, and play a key role in delivering unforgettable live event experiences for clients across the country.
Benefits

Medical, dental, vision, life and disability insurance, flexible spending account, 401(k) with company contribution, paid time off, and company holidays.
Ready to Go Beyond?

If you're excited by the challenge of building smarter workforce strategies, developing exceptional teams, and helping deliver extraordinary live events, we'd love to hear from you.