Position Overview

The Director, Technical Integration provides critical direction for the strategic management of enterprise-level application integrations. This role serves as a member of the Implementations leadership team and leads the definition and development of enterprise-level technologies and services that are used to integrate API applications with client and other third-party applications to deliver solutions for our clients.

Success in this Role

Demonstrates strong consultative client service skills, acting as a trusted advisor who deeply understands client objectives, challenges and success criteria.

Proactively identifies and solves key problems that drive value for both the client & the business.

Effectively navigate cross-functional teams, aligning stakeholders across multiple internal divisions.

Facilitate productive, outcomes-focused conversations with both clients and internal partners, translating complex needs into clear actions and ensuring alignment, accountability and momentum

What You'll Do

Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Requires extensive interaction with customers, Product teams and software development and support teams.
• Responsible for creating and owning implementations, and driving API technology deployments. This is both a strategic and hands-on leadership role.
• Oversee customer enterprise application integration activities and provide strategic vision and leadership.
• Initiate and foster business partnerships across the organization that increase efficiency and effectiveness, balance business partner needs with API priorities, business strategies, and objectives.
• Cultivate an environment of continuous improvement, ensuring the highest levels of stability and performance for enterprise applications.
• Develop and use standardized approaches and frameworks for integration for both near-real time and batch data.
• Stay abreast of new vulnerabilities and use knowledge in security to protect applications and data.
• Incorporate critical application improvements into release cycles to enhance production stability.
• This is a leadership role with significant influence and ownership. It does not include formal people-management responsibilities.

Supervisory Responsibility
None

Position Type and Expected Hours of Work
Full time, Monday through Friday, normal core business hours and as needed. Occasional evening and weekend work may be required as job duties demand.

Travel Requirements
Travel may be required (10-20%)

What You'll Bring

Required Skills, Education and Experience

• Bachelor's degree required, advanced degree preferred, and 10 years of related experience to include software technology managerial experience for complex applications.
• Prior experience with performance management, managing managers, resource forecasting and hiring, job development, unit organizational structure, resource allocation, skills forecasting and development, direct report coaching and development.
• Prior experience with leading the implementation and customization of large-scale, mission critical applications with real-time data integrations.
• Strong depth of experience in working with client technology teams to design optimized integrations between their systems and API systems.
• Background in hands-on software development using Java technologies, as well as Apache Tomcat, Weblogic & TomEE.
• Experience using and implementing SOAP/REST based web services using XML/JSON.
• Familiarity with AWS cloud technologies, cloud deployment tools and container orchestration.
• Strong background and experience with airline and travel applications and standards.
• Demonstrated ability to work with a broad variety of constituents including business development, product and program management.

What's in it for You!

Be a part of a dynamic, fast-growing company operating in a truly unique market, with a strong mission and a compelling story that sets us apart from competitors.

Collaborate with complex, sophisticated customers, each with distinct needs and requirements, providing meaningful opportunities to problem solve and deliver tailored solutions

Work with evolving technology, leveraging advanced tools - including GenAI and LLMs, to drive smarter more impactful outcomes.

- Health, dental, and vision insurance
- Competitive 401K matching
- Paid Time Off

Compensation:
160,000 - 190,000 CAD, commensurate with experience.

Other Duties

Duties, responsibilities and activities may change at any time according to business needs.

The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.