JetBlue Airways

Director Tech Engineering & Architecture

JetBlue Airways$195K — $335K *
Information Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in computer science or related field, or equivalent experience with a High School Diploma/GED and relevant experience
  • 10+ years of leadership in application development or software engineering
  • Proven experience in delivering cloud-based applications (AWS, Azure, GCP)
  • Fluency in agile delivery and DevOps practices
  • Experience managing a hybrid portfolio of SaaS and custom-built applications
  • Familiarity with AI capabilities for operational effectiveness
  • Strong communication skills for technical and non-technical audiences

Responsibilities

  • Lead software engineering, architecture, and agile delivery teams
  • Drive technology development that enhances business strategy and customer experience
  • Shape and execute long-term application and architectural strategy
  • Enforce engineering standards and development practices across technology portfolio
  • Ensure highest standards of application security and reliability
  • Collaborate with cross-functional teams to align on delivery outcomes
  • Guide application strategy, balancing build and buy decisions

Benefits

  • Hybrid work environment with flexibility between remote and office
  • Opportunity for professional growth and development
  • Values-centered corporate culture promoting safety and integrity
  • Access to employee perks including airline travel benefits
  • 401(k) plan with company match and stock purchase plans
Full Job Description
Position Summary

The Director of Technology Engineering & Architecture is responsible for leading JetBlue's software engineering, architecture, and agile delivery capabilities. This leader owns software development across a portfolio of custom-built and integrated technology solutions that enable JetBlue's Commercial, Operations, and Enterprise functions.

The Director is a credible technologist who stays close to modern engineering practices, cloud-native application development, and agile delivery. They lead with clarity and accountability, building high-performing teams that deliver quality software reliably. They are equally comfortable engaging senior business leaders as they are guiding engineering and architectural decisions with technical teams. They exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and Fun.

Essential Responsibilities
  • Lead the software engineering, architecture, and agile delivery teams
  • Drive the development, delivery, and support of technology solutions that enable JetBlue's business strategy, continuously improving the crewmember and customer experience
  • Shape and execute the long-term strategy for JetBlue's application portfolio and architecture
  • Own and enforce engineering standards, development practices, and architectural patterns across JetBlue's integrated technology portfolio
  • Ensure applications are built and maintained to the highest standards of security, availability, and reliability, reflecting the 24/7 operational demands of an airline
  • Collaborate with Product, Infrastructure, Data, QA, and Cybersecurity teams to ensure alignment on priorities, dependencies, and delivery outcomes
  • Guide application strategy, balancing build, buy, and integrate decisions against business objectives
  • Oversee a portfolio of concurrent projects - understanding scope, resource constraints, and business impact to prioritize and execute work effectively
  • Lead Agile Delivery capabilities that enable effective planning, execution, dependency management, and continuous improvement across teams
  • Leverage external partners strategically to augment team capacity and accelerate delivery
  • Empower, inspire, and develop crewleaders and crewmembers through coaching, goal setting, and creating a culture of accountability and growth
  • Build a strong, diverse team with a pipeline of successors across all disciplines
  • Other duties as assigned

Minimum Experience and Qualifications
  • Bachelor's degree in computer science or related field, OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of relevant experience
  • Ten (10) years of leadership experience in application development or software engineering
  • Demonstrated experience delivering applications built on cloud platforms (AWS, Azure, or GCP), including deep understanding of how architecture, environments, and deployment pipelines underpin application delivery
  • Fluency in agile delivery and DevOps practices
  • Experience managing a hybrid portfolio of SaaS, custom-built, and third-party integrated applications, including build-vs-buy evaluation and vendor performance management
  • Familiarity with emerging AI capabilities and the ability to apply them to improve effectiveness and scale impact
  • Strong verbal and written communication skills, including the ability to translate complex technical topics for non-technical audiences and demonstrate a clear understanding of the business
  • Proven ability to build relationships and influence across organizational lines, including with senior business leaders
  • Track record of managing large-scale, concurrent projects and driving change effectively in environments with shifting priorities
  • Ability to manage and communicate through competing priorities across a large, complex technology portfolio without losing delivery momentum
  • Available for occasional overnight travel (20%)
  • In possession of valid travel documents with the ability to travel in and out of the United States
  • Able to pass a pre-employment drug test
  • Legally eligible to work in the country in which the position is located

Preferred Experience and Qualifications
  • Experience in the airline or travel industry
  • Experience working in a scaled agile environment (SAFe or equivalent) across multiple teams

Crewmember Expectations:
  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short notice
  • Able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
  • Must fulfill safety accountabilities as prescribed by JetBlue's Safety Management System
  • Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards
  • Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
  • Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
  • Uphold JetBlue's safety performance metric goals and understand how they relate to their duties and responsibilities
  • The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position

Equipment:
  • Computer and other office equipment

Work Environment:
  • Hybrid mix of traditional office environment and remote

Physical Effort:
  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Compensation:
  • The base pay range for this position is between $195,000.00 and $335,000.00 per year. Base pay is one component of JetBlue's total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.


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About JetBlue Airways

JetBlue is a customer service channel for Major United States Airline based in Queens, New York. It is a passenger airline that operates primarily on point-to-point routes with its fleet of 120 Airbus A320 aircraft and 49 EMBRAER 190 aircraft. As of December 31, 2011, it served 70 destinations in 22 states, Puerto Rico, Mexico and 12 countries in the Caribbean and Latin America. Most of JetBlue flights have as an origin or destination New York or one of its other focus cities: Boston, Fort Lauderdale, Los Angeles, Orlando or San Juan, Puerto Rico. As of December 31, 2011, the Company operated an average of 700 daily flights. During the year ended December 31, 2011, the Company acquired eight take-off and landing slots at each of New York’s LaGuardia Airport and Washington D.C.’s Ronald Reagan National Airport. The Company’s operations primarily consist of transporting passengers on its aircraft with domestic United States operations, including Puerto Rico, which accounted for 85% of its capacity in 2011.

JetBlue Airways Careers

There has never been a more exciting time to explore job opportunities at JetBlue Airways, a leading company in the aviation industry known for its innovation, strong culture, and commitment to diversity and leadership development. Work You’ll Do Join JetBlue Airways' dynamic team to help redefine the future of air travel with a focus on customer service excellence and operational efficiency. At JetBlue, you will be part of a culture that values diversity, leadership, and professional growth. Transform your career and the airline industry with JetBlue’s commitment to innovation and excellence. Lead from a unique position in the marketplace, where your skills in technology, customer service, and team collaboration are highly valued. Work with a dedicated team of professionals who are passionate about creating an outstanding travel experience. Collaborate with industry leaders and benefit from a culture that supports career advancement and professional development. Introducing the JetBlue Professional Growth and Development Initiative We are building a market-leading team to master the challenges of the modern aviation industry. At JetBlue, you will find a supportive environment where career growth and learning are encouraged through comprehensive training and leadership development programs. Do Innovative Work Join a team that is at the forefront of the aviation industry, where you can apply your skills in a variety of roles, from pilot and cabin crew positions to engineering and customer support. JetBlue offers a wide range of job opportunities that allow you to innovate and excel. Be Part of a Great Team Work on a wide range of projects and utilize the latest technology in aviation. Harness the unparalleled capabilities of a team that values integrity, teamwork, and mutual respect. Future-Proof Your Career Advance your career with JetBlue Airways, where your ambition can take you to new heights. Enjoy near-limitless opportunities to grow professionally, supported by unmatched training, development, and certification support. Explore JetBlue’s internship programs offer a unique insight into the workings of one of the most innovative airlines in the industry. These programs provide hands-on experience and are a stepping stone to full-time employment. The JetBlue Experience Our combined service capabilities, commitment to innovation, and a diverse and inclusive workplace help employees thrive and lead in their careers. At JetBlue, we are dedicated to nurturing a professional environment where every team member can succeed. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Explore the various employment paths JetBlue Airways offers, from customer service to pilot positions. SEARCH JETBLUE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at JetBlue Airways.
Learn more about JetBlue Airways
Size
19,304 employees
Market Cap
$2 billion
Industry
Net Income
-$1.3 billion
Founded
1999
5 Year Trend
-1.7%
Revenue
$2.9 billion
NASDAQ

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