ADP is hiring a Director, Strategy, Operations & Transformation, in our Global Product and Technology (GPT) Organization. In this high-impact role, you will serve as a trusted partner to our executive leadership team, driving strategic initiatives, streamlining operations, and ensuring alignment across ADP's global product portfolio. This is a unique opportunity to work at the intersection of strategy and execution, shaping how we plan, prioritize, and operate at scale.
What We Do: The SOT group works closely with GPT Executive Leadership, Corporate Strategy, Finance, Product, Engineering, Data Solutions, Innovation Labs, Ventures, and Marketplace teams to:
- Define GPT's multi-year strategic ambition and annual priorities
- Lead GPT-wide strategic initiatives and transformation programs
- Improve operational clarity, efficiency, transparency, and execution discipline
- Prepare and manage updates for the Executive Committee (XCOM) and ADP Board of Directors
- Partner to drive and help orchestrate the annual GPT Product Planning process and cycle
- Craft and shape key executive leadership presentations and updates and communicate the GPT vision and story
- Enable data-driven decision-making through insights, KPIs, analytics, and performance frameworks
- Build governance systems, operating rhythms, and execution mechanisms that scale across GPT
- Support the enhancement of existing products and the pursuit of new growth through innovation, partnerships, and ventures activity
- Partner with colleagues across GPT and overall ADP to generate insights and improve cross-functional collaboration
Every member of the Strategy, Operations and Transformation group plays a pivotal role in helping GPT and ADP simplify, accelerate, and lead
What You'll Do: responsibilities
The Director is a strategic operator within GPT's SOT group, responsible for supporting GPT's long-term strategy, leading key workstreams, and driving operational improvements. This role works cross-functionally to analyze complex challenges, develop actionable insights, and deliver programs that enhance efficiency, alignment, and execution quality.
Strategy and Analysis- Support development and execution of GPT's multi-year strategy and annual priorities.
- Conduct market, competitive, and internal performance research and analysis.
- Develop executive-ready insights, narratives, and presentations.
- Contribute to shaping GPT's future-of-work vision and strategic direction.
Transformation Delivery- Lead workstreams within GPT-wide strategic initiatives and transformation programs.
- Manage project scopes, milestones, KPIs, and delivery plans.
- Identify operational challenges and propose structured solutions.
- Facilitate cross-functional alignment and ensure successful implementation.
Operational Excellence- Improve operating rhythms, reporting, and decision-making processes.
- Build dashboards, KPIs, scorecards, and operational insights for leadership.
- Identify inefficiencies and recommend workflow and process improvements.
- Strengthen coordination across Product, Technology, Data Solutions, Ventures, Innovation Labs, and Marketplace teams.
Collaboration and Communication- Partner closely with leaders across GPT and corporate functions to ensure alignment.
- Produce high-quality executive briefs, business cases, and program updates.
- Influence without authority to drive clarity and alignment across diverse teams.
- Proactively escalate risks, dependencies, and barriers.
To Succeed In This Role: Requirements
- 6-8+ years of progressive experience in strategy, operations, transformation, or related fields within technology-driven organizations.
- At least 3-5 years of management consulting experience (MBB, Big Four, or equivalent strategy boutique), or significant experience in a corporate strategy or internal strategy function within a large, complex organization.
- Demonstrated success leading and influencing others in large-scale, cross-functional strategic programs and driving enterprise-wide transformation.
- Proven experience leading and developing high-performing teams, setting priorities, and delivering measurable business outcomes.
- Exceptional problem-solving and analytical skills, with the ability to structure ambiguity, synthesize complex data, and generate insights-driven recommendations.
- Strong stakeholder management and relationship-building capabilities, with the ability to influence senior leaders and drive alignment across executive, technical, and operational teams.
- Significant senior leadership exposure, including preparing executive-level materials, presenting strategic recommendations, and facilitating decision-making forums.
- Deep expertise in operational excellence, governance frameworks, and data-driven performance management.
- Excellent communication and presentation skills, with the ability to craft compelling narratives for diverse audiences.
- Strong business acumen with an understanding of the intersection between strategy, operations, and technology.
- Bachelor's degree in a business or technology-related field (e.g., Business, Engineering, Computer Science, Information Systems); MBA strongly preferred
- Preference for candidate with knowledge and prior experience with cloud, AI tools, and use in transformation / operations, and the technology vendor ecosystem
