Department OverviewMcDonald's has an exciting opportunity for a Director, Alignment within GBS Finance.. The Director manages strategic intake and prioritization of demand across all GBS Finance capabilities, monitors key performance indicators to assess service health, and partners with senior leaders to address trends and improvement opportunities. The role oversees a team, owns contract management and SLA governance, and collaborates with IS&P on contract negotiations. Additionally, this position works closely with Global Process Owners and Finance Operations leadership to maintain operational alignment, optimize resource allocation, and govern the functional change control process to ensure transparency and effective communication.
Duties- Oversee the optimization of service delivery processes and ensures the highest standards of service quality, efficiency, and effectiveness.
- Serve as the voice of the customer for all Global Finance Leaders to ask questions, raise issues, and address concerns.
- Manage overall intake process and strategic prioritization of demand from across all end-to-end capabilities owned by GBS Finance.
- Monitor KPIs to assess overall health of GBS Finance service delivery based on internal standards.
- Lead forums with senior leaders to align on service delivery trends, issues, and continuous improvement opportunities.
- Act as GBS Finance contract management owner including owning and managing contracts (keeping them up to date, managing SLA performance, Score cards)
- Collaborate with IS&P on contract negotiations
- Partner with Global Process Owners and Fin Ops Leadership team to maintain alignment and facilitate operational improvement
- Prioritize and scope demand requests, balancing capacity, impact, and strategic fit to optimize resource allocation.
Govern the functional change control process, ensuring transparency, compliance, and effective communication of changes.
Qualifications- Bachelor's degree in Business Administration, Finance, Operations, Strategy, or a related field; advanced degree preferred.
- Minimum of 10+ years of experience in service governance, customer experience, operational excellence, or related leadership roles within a global or matrixed organization.
- Demonstrated experience leading cross functional governance activities and influencing senior leaders to drive customer centric improvements.
- Strong analytical and problem-solving skills with the ability to interpret KPIs, assess service health, and translate insights into strategic recommendations.
- Proven ability to influence, negotiate, and collaborate with senior stakeholders across functions, geographies, and levels (including G7-G10).
- Experience overseeing contract management, SLA performance, and scorecard governance.
- Experience with automation, digital tools, or diagnostics that enhance service quality, efficiency, and user experience.
- Demonstrated success managing and developing high performing teams.
- Passion for customer advocacy, simplification, and driving measurable improvements in service delivery and operational alignment.
CompensationBonus Eligible: YesLong - Term Incentive: YesBenefits Eligible: YesSalary RangeThe expected salary range for this role is $178,121.00 - $222,651.00 per year
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.
Additional Information: Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.
Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.
The position offers health and welfare benefits, including but not limited to comprehensive health insurance, which includes medical, prescription drug, mental health, dental and vision coverage, as well as, life insurance.
Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald's long-term incentive plan.
