McKesson

Director, Strategic Customer Onboarding

McKesson • $126K — $210K *
Irving, TX 75061In-Person
Healthcare
11 - 15 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 4-year degree or equivalent experience; advanced degree preferred.
  • 12+ years of professional experience, including 4+ years of management experience.
  • Experience in operational execution and/or project/program management.
  • Proven leadership skills with experience in developing high-performing teams.
  • Strong communication skills to engage with various stakeholders effectively.

Responsibilities

  • Lead and manage the Strategic Onboarding team, ensuring project success through oversight and escalations.
  • Develop team skills and capabilities to maximize performance and potential.
  • Serve as the escalation point for project implementation efforts.
  • Oversee projects from concept to implementation, interacting with cross-functional teams.
  • Maintain visibility of projects for stakeholders to ensure alignment and transparency.
  • Implement consistent project management practices for reliable delivery and ownership.

Benefits

  • Hybrid working environment with on-site and remote flexibility.
  • Support for professional development and growth opportunities.
  • Collaborative work culture focused on quality and innovation.
  • Travel opportunities, approximately 10% within the role.
Full Job Description
Position Summary

McKesson is seeking a Director, Strategic Customer Onboarding. Leads a team responsible for implementing new business where the work requires a high degree of oversight, project management, cross-functional coordination, and/or support for exceptionally complex implementations. This role leads both a people manager and individual contributors in Project Manager roles, helping the team deliver clear plans, strong execution, timely escalation, and a consistent customer implementation experience.

Accountabilities
  • Building, maintaining, and improving implementation project plans and managing execution for each supported segment.
  • Leading a team structure that includes a manager and individual contributors in Project Manager roles, with clear expectations, coaching, and accountability for delivery.
  • Building and maintaining stakeholder relationships to understand needs and tailor processes to meet and exceed those needs.
  • Maintaining alignment with peers within Customer Implementation and SO&G to define and maintain rules and scope of engagement between implementation teams.
  • Facilitating team accountability to deliverables and service levels through regular and ad hoc analysis and reporting.
  • Building short-term and long-term strategies for the team, communicating the strategy clearly, and incorporating it into team goals and deliverables.


Key Responsibilities
  • Leads the Strategic Onboarding team, including a manager and Project Manager individual contributors, by championing projects, providing oversight and driving escalations as needed to support project success.
  • Develops team members and leaders to grow skillsets, expand capabilities, and maximize performance and potential.
  • Provides a single point of escalation for implementation efforts within scope.
  • Provides management oversight to projects from original concept through final implementation. Interfaces with all areas affected by the project, which may include customers, Sales, DC Operations, Master Data, and other departments such as Marketing, IT, and other business partners.
  • Maintains executive and stakeholder visibility to projects within scope to drive alignment, transparency, and oversight.
  • Ensures the team uses consistent project management practices, tools, and reporting routines to support predictable delivery and clear ownership.


Education & Minimum Requirements
  • 4-year degree or equivalent experience; advanced degree preferred.
  • Typically requires 12+ years of professional experience and 4+ years of management experience.


Critical Skills
  • 12+ years of professional experience, preferably working with operational execution and/or project or program management, and 4+ years of direct management experience, including experience leading managers and/or multi-layered teams.
  • Experience leading and developing high-performing teams, including managers and individual contributors.
  • Strong attention to quality, detail, and confidentiality.
  • Effective communication skills, including the ability to interpret needs across clients and stakeholders with different levels of knowledge, expectations, and roles.
  • Excellent visual and written communication skills that support effective meetings, project documents, and customer-facing materials.
  • Strong organizational, time-management and follow-up skills.
  • Professional demeanor and strong relationship-building skills; dedicated to quality and self-improvement.
  • Collaborative, customer-focused and able to create visible value.
  • Fast learner with an innovative and positive approach.


Additional Knowledge & Skills
  • Experience with Smartsheet, Salesforce, SAP
  • Data reporting and visualization systems experience; Tableau experience is a plus.
  • Ability to coordinate multiple activities simultaneously and keep teams focused on priorities.
  • Ability to manage effective meetings by keeping discussions on track, focused and inclusive of active participation.
  • Ability to communicate with external customers confidently and professionally.
  • Ability to demonstrate initiative, be proactive and work with limited supervision in a high-stress, fast-paced, quality-focused environment.
  • Establishes procedures and processes that support process improvement for customer transitions and implementation work.


Work Environment
  • Able to travel domestically 10% of the time.
  • This role is a hybrid position. The selected candidate is expected to work on-site at our Las Colinas office a minimum of two (2) days per week, with the remaining days worked remotely. Specific in-office days may be designated based on team needs and business priorities.


We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$126,400 - $210,600

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

About McKesson

McKesson Corporation provides medicines, pharmaceutical supplies, information and care management products and services across the healthcare industry. The Company operates in two segments. The McKesson Distribution Solutions segment delivers ethical drugs, medical-surgical supplies and equipment and health and beauty care products throughout North America. This segment also provides specialty pharmaceutical solutions for biotech and pharmaceutical manufacturers, sells financial, operational and clinical solutions for pharmacies (retail, hospital, long-term care) and provides consulting, outsourcing and other services. The McKesson Technology Solutions segment delivers enterprise-wide clinical, patient care, financial, supply chain, strategic management and software solutions. In July 2011, the Company acquired Portico Systems from Safeguard Scientifics, Inc. On March 25, 2012, it acquired the independent banner and franchise businesses of Katz Group Canada Inc. McKesson Distribution Solutions delivers pharmaceuticals to retail pharmacies and institutional providers like hospitals and health systems. They operate pharmaceutical distribution centers across the country, serving customers in all 50 states. They also deliver a comprehensive offering of health care products, technology, equipment and related services to the alternate site market, including physician offices, surgery centers, long-term care facilities and home care businesses across the country. McKesson is currently the largest pharmaceutical distributor in North America. McKesson also operates McKesson Canada and has an equity holding in Nadro, a leading distributor in Mexico.

McKesson Careers

Join McKesson, a leading global healthcare company, and be part of a team that is redefining the future of healthcare. With a variety of job opportunities available, McKesson is the perfect place to advance your career, whether you're a seasoned professional or just starting out. Work You’ll Do At McKesson, we are committed to improving care in every setting—one product, one partner, one patient at a time. We’re seeking talented professionals to join our team and contribute to a culture of innovation, diversity, and leadership. Our employees are driven by a deep sense of purpose and a desire for continuous growth and improvement. Empower Your Future in Healthcare With positions ranging from internships to leadership roles, McKesson offers unparalleled employment opportunities to develop your skills and advance your career. Our commitment to diversity training ensures that all team members have the opportunity to thrive. Join a team where your skills will be honed, your professional growth will be supported, and where you can genuinely see the difference you make in the lives of patients around the world. Innovative Work Environment McKesson is at the forefront of healthcare innovation. Our team is constantly exploring new ways to improve patient outcomes and streamline care processes. This commitment to innovation is what sets us apart and what makes McKesson an exciting place to work. Career Development and Benefits McKesson believes in nurturing the potential of its employees through robust career development programs and comprehensive benefits designed to support your life and well-being. From leadership training to health and wellness benefits, we ensure our team members are equipped to meet their professional and personal goals. Explore Job Opportunities Whether you’re looking for an internship to kickstart your career, or a senior position to utilize your extensive experience, McKesson offers a range of opportunities. Explore our open positions and find where you can make a difference at McKesson. Stay Connected Join Our Team Search for open positions that match your skills and interests. We are looking for passionate, curious, and solution-driven team players who are ready to take the next step in their careers. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Networking and Professional Growth At McKesson, networking and professional growth are part of our everyday environment. We encourage our employees to connect, share, and learn from each other to foster personal and professional development. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await you at McKesson. Join McKesson today and be part of a team that is dedicated to shaping the future of healthcare.
Learn more about McKesson
Size
58,000 employees
Market Cap
$53.7 billion
Industry
Pharmaceuticals & Biotech
Net Income
-$4.1 billion
Founded
1833
5 Year Trend
+5.9%
Revenue
$237.6 billion
NASDAQ
MCK
* Ladders Estimates

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