BrightSpring Health Services

Director Specialty Hub Pharmacy

BrightSpring Health Services • $150K — $180K *
Pharmaceuticals & Biotech
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8+ years of leadership experience in specialty pharmacy or healthcare operations.
  • Experience in managing national or multi-site operations is preferred.
  • Pharmacist license is preferred but not mandatory.
  • Strong grasp of specialty pharmacy workflows and payer requirements.
  • Proven track record in operational excellence and process improvement.

Responsibilities

  • Oversee national Specialty Hub operations including patient intake and onboarding.
  • Lead pharmacy operations to ensure efficient dispensing and care coordination.
  • Develop scalable processes to improve operational efficiency and growth.
  • Establish and track KPIs for turnaround times and patient satisfaction.
  • Direct the Specialty Access Team for benefits verification and financial assistance coordination.

Benefits

  • Medical, Dental & Vision Benefits with HSA & FSA options.
  • Supplemental coverage including Accident and Critical Illness Insurance.
  • 401(k) Retirement Plan with company contributions.
  • Tuition Reimbursement for continuing education.
  • Paid Time Off & Holidays to support work-life balance.
Full Job Description
Overview The Specialty Hub Pharmacy Director is responsible for the strategic leadership, operational performance, and clinical excellence of Amerita’s Specialty Hub services across the United States. This role provides oversight of specialty pharmacy operations and the Specialty Access Team, ensuring seamless patient onboarding, efficient therapy access, and exceptional service delivery. This leader will drive operational consistency, optimize patient access pathways, and ensure compliance with all regulatory and accreditation standards while supporting business growth and enhanced patient outcomes. We Offer: • Medical, Dental & Vision Benefits plus, HSA & FSA Savings Accounts• Supplemental Coverage – Accident, Critical Illness and Hospital Indemnity Insurance• 401(k) Retirement Plan• Company paid Life and AD&D Insurance, Short-Term and Long-Term Disability• Employee Discounts• Tuition Reimbursement• Paid Time Off & Holidays Responsibilities • Provides national oversight of Specialty Hub operations, including intake, benefits investigation, prior authorization, and patient onboarding • Leads specialty pharmacy operations to ensure efficient dispensing, care coordination, and adherence to clinical protocols • Develops and implements scalable processes to support growth and operational efficiency • Establishes and monitors KPIs related to turnaround times, access success rates, patient satisfaction, and financial performance • Directs the Specialty Access Team to ensure timely and accurate benefits verification, authorization, and financial assistance coordination • Optimizes patient access workflows to minimize delays in therapy initiation • Collaborates with payers, manufacturers, and internal stakeholders to improve access outcomes • Partners with executive leadership to define and execute the specialty hub strategy • Identifies opportunities for service expansion, innovation, and improved patient experience • Supports business development initiatives, including payer and manufacturer partnerships • Leads, mentors, and develops a high-performing team across operations and access functions • Fosters a culture of accountability, collaboration, and continuous improvement • Ensures appropriate staffing models and organizational structure to support national operations • Ensures adherence to all federal and state regulations, accreditation standards (e.g., URAC, ACHC), and company policies • Maintains audit readiness and oversee quality assurance programs • Promotes a culture of patient safety and regulatory compliance • Manages budget and financial performance for specialty hub operations • Drives cost efficiencies while maintaining high-quality patient care • Utilizes data analytics to inform decision-making and performance improvements • Supervisory Responsibility: Yes Qualifications • 8+ years of progressive leadership experience in specialty pharmacy, hub services, or related healthcare operations. • Experience managing national or multi-site operations preferred. • Pharmacist license preferred, not required. • Active pharmacist license in good standing (if applicable); multi-state licensure preferred. • Deep understanding of specialty pharmacy workflows, payer requirements, and access processes. • Strong leadership and team development capabilities. • Proven ability to drive operational excellence and process improvement. • Experience with specialty pharmacy accreditation standards and regulatory requirements. • Excellent communication, collaboration, and stakeholder management skills. • Data-driven mindset with experience using metrics to guide performance. • Percentage of Travel: 0-25% • Driving Position: No **To perform this role will require frequently sitting, and typing on a keyboard with fingers, and occasionally standing, walking, bending, climbing (stairs/ladders), kneeling, crouching and stooping. The physical requirements will be the ability to push/pull and lift/carry 1-10 lbs** Salary Range USD $150,000.00 - $180,000.00 / Year

About BrightSpring Health Services

BrightSpring Health Services is a leading provider of comprehensive home and community-based health services to complex populations in need of specialized care. The company offers a range of services, including home health, behavioral health, pharmacy, and personal care, among others. BrightSpring Health Services operates in more than 40 states across the United States and serves over 350,000 patients annually. The company is committed to delivering high-quality care that improves the health and well-being of its patients and their families.
Learn more about BrightSpring Health Services
Size
45,000 employees
Industry

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