Fifth Third Bancorp

Director Software Engineering - Newline SRE

Fifth Third Bancorp • $130K — $160K *
Farmington Hills, MI 48025In-Person
Information Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 6-10 years of leadership and hands-on experience in SRE or production engineering.
  • Bachelor’s or advanced degree in Computer Science/Information Systems or equivalent.
  • Experience leading SRE teams in cloud-native, distributed system environments.
  • Expertise in reliability engineering, incident management, and production operations.
  • Familiarity with observability tools and practices (monitoring, logging, tracing).
  • Strong understanding of cloud platforms (AWS, GCP, or Azure).
  • Deep knowledge of resilient system design, distributed systems, and fault tolerance.

Responsibilities

  • Lead and develop a team of SRE engineers, emphasizing accountability and continuous improvement.
  • Define and execute the SRE strategy, including SLOs and reliability standards.
  • Ensure high availability and performance of critical platform services.
  • Lead incident management practices and conduct blameless postmortems.
  • Champion automation-first operations to enhance system efficiency.
  • Collaborate with engineering teams to improve system design for reliability.
  • Align priorities and execution with product, engineering, and risk teams.

Benefits

  • Foster an inclusive and high-trust work environment.
  • Opportunities for continuous feedback and career development planning.
  • Drive hiring strategies to attract top industry talent.
  • Ability to influence platform design decisions for operational excellence.
  • Promote a culture of learning through metrics and retrospectives.
Full Job Description

GENERAL FUNCTION

TheDirector of Site Reliability Engineering (SRE)will lead the reliability, scalability, and operational excellence of the Newline platform. This role combines people leadership, technical depth, and cross-functional influence to ensure that our platform delivers highly available, secure, and resilient financial services at scale.

You will lead a team of SRE engineers responsible for production operations, platform observability, incident management, reliability engineering, and automation. This leader will partner closely with engineering, product, risk, and infrastructure teams to embed reliability into every stage of the software development lifecycle and operate within the bank’s risk and compliance frameworks.

The Director will own key reliability outcomes—including availability, performance, scalability, and operational maturity—while fostering a culture of ownership, continuous improvement, and engineering excellence.

As a people leader, you will develop talent, drive organizational clarity, and build a high-performing SRE function aligned to Newline’s strategic priorities.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Leadership & Talent Development

    • Lead, coach, and develop a team of SRE engineers and leaders, fostering a culture of accountability, learning, and continuous improvement

    • Drive hiring strategies to attract top SRE and platform engineering talent

    • Provide continuous feedback, performance management, and career development planning

    • Build an inclusive, high-trust environment that enables teams to perform at their best

    Reliability Engineering & Operations

    • Define and execute the SRE strategy for Newline, including service level objectives (SLOs), error budgets, and reliability standards

    • Ensure high availability, resilience, and performance of critical platform services

    • Lead incident management practices including on-call models, escalation, and blameless postmortems

    • Drive root cause analysis and systemic improvements to eliminate recurring issues

    • Establish best-in-class observability across logs, metrics, and distributed tracing

    Platform & Automation

    • Champion automation-first operations, reducing toil and improving system efficiency

    • Partner with engineering teams to improve system design for reliability, scalability, and operability

    • Advance infrastructure-as-code, CI/CD, and release engineering practices to enable safe, predictable deployments

    • Optimize cloud and platform architecture for scale, cost efficiency, and resilience

    Cross-Functional Collaboration

    • Partner with Product, Engineering, Risk, Security, and Infrastructure teams to align on priorities and execution

    • Influence platform design decisions to ensure operational excellence and regulatory compliance

    • Remove organizational and technical impediments to enable teams to deliver effectively

    Risk & Compliance

    • Operate within Fifth Third’s risk framework, ensuring reliability practices align with regulatory expectations

    • Identify, assess, manage, and communicate risks related to platform availability and operations

    • Drive audit readiness and operational controls for production systems

    Continuous Improvement

    • Establish and monitor key reliability metrics (availability, latency, error rates, MTTR, etc.)

    • Identify opportunities for process improvement and operational maturity

    • Promote a culture of learning through retrospectives, metrics, and experimentation

SUPERVISORY RESPONSIBILITIES:

  • Direct management of SRE engineers and potentially other managers

  • Responsibilities include performance management, coaching, compensation decisions, succession planning, and employee recognition

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

  • Typically, will have at least 6-10 years of combined people leadership and hands-on experience in their particular craft.
  • Bachelor’s or advanced degree in Computer Science/Information Systems or equivalent combination of education and experiences.

    • Proven experience building and leading SRE or production engineering teams incloud-native, distributed systems environments

    • Strong expertise in:

    • Reliability engineering (SLOs, SLIs, error budgets)

    • Incident management and production operations

    • Observability (monitoring, logging, tracing)

    • Cloud platforms (AWS, GCP, or Azure)

    • Infrastructure as Code and CI/CD practices

    • Experience operatingmission-critical, customer-facing platforms at scale,ideally in fintech, payments, or regulated industries

    • Deep understandingof resilient system design, distributed systems, and fault tolerance

    • Strong communication and leadership presence, with the ability to influence across technical and business stakeholders

Position not available for immigration sponsorship

#LI-MB1

Director Software Engineering - Newline SRE

About Fifth Third Bancorp

Fifth Third Bancorp is a diversified financial services company, that specializes in small business, retail banking, investments, and mortgage.

Fifth Third Bancorp Careers

Join the vibrant team at Fifth Third Bancorp, a leading financial services company that values innovation, leadership, and diversity. As part of our commitment to professional growth and excellence, we offer a range of job opportunities that empower you to advance your career while contributing to the financial success of our clients. Work You’ll Do At Fifth Third Bancorp, you’ll be part of a culture that cherishes innovation and strategic thinking. Our team is dedicated to providing outstanding financial solutions to individuals and businesses alike. By joining us, you will collaborate with some of the industry’s most talented professionals, using your skills to influence positive change and drive efficiency. Explore a variety of career paths in areas such as finance, technology, customer service, and risk management. Whether you are looking for a full-time position, an internship, or leadership roles, Fifth Third Bancorp offers a dynamic environment where your career can flourish. Innovative Work Engage in projects that harness cutting-edge technology and innovative financial practices. At Fifth Third Bancorp, your work will directly impact our mission to improve lives and contribute to the economic stability of the communities we serve. Our team’s collaborative efforts lead to groundbreaking solutions, setting new standards in the financial industry. Be Part of a Great Team Fifth Third Bancorp is not just a company; it’s a community. Here, diversity and inclusion are at the core of our employment philosophy, ensuring every team member’s voice is heard and valued. We offer diversity training programs that enhance our understanding and appreciation of various perspectives, fostering an inclusive workplace. Future-Proof Your Career With Fifth Third Bancorp, you are set on a path of continuous professional development. Benefit from comprehensive benefits, mentorship, and networking opportunities that propel your career forward. Our leadership is committed to your success, providing support and guidance as you navigate through your career milestones. Stay Connected Join Our Team Discover the array of job opportunities at Fifth Third Bancorp by exploring positions that match your skills and interests. We are constantly hiring creative, curious, and motivated individuals who are ready to make a significant impact. Check out our current openings and find where you fit into our exceptional team. Keep Up to Date Stay informed with the latest career tips, industry insights, and professional growth opportunities available at Fifth Third Bancorp. Our careers blog is a resource for potential and current employees, offering valuable information to enhance your work experience and expand your knowledge base. Job Alert Emails Customize your experience by subscribing to receive job alerts, news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities waiting for you at Fifth Third Bancorp. At Fifth Third Bancorp, we are more than just a bank. We are a place where careers are nurtured, achievements are celebrated, and diversity is embraced. Are you ready to take the next step in your professional journey? Join us and be part of something great.
Learn more about Fifth Third Bancorp
Size
19,247 employees
Market Cap
$22.3 billion
Industry
Finance & Insurance
Net Income
$1.4 billion
Founded
1858
5 Year Trend
+4.4%
NASDAQ
FITB
* Ladders Estimates

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